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Hilton Worldwide Holdings

# Guest Service Agent - Part-time

Nottingham, Nottinghamshire, United Kingdom On-site Part-time Hospitality & Food Service 

Last seen on Hilton Worldwide Holdings’s official careers site on October 26, 2026; it may have closed since.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/228242)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Guest Service Agent - Part-time

## Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent at Hilton Nottingham, you’re not just supporting both departments of Front Office and Food & Beverage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

## Responsibilities

### Here's what you'll do during a typical day

Work part-time hours: This position is offered on a 24-hour-per week contract. Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.

### Deliver a warm welcome
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance and providing welcome materials
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws
- Strive to achieve departmental targets Comply with hotel security, fire regulations and all health and safety legislation Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications What are we looking for?

Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service
- Excellent grooming standards Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in payment handling Front Office/Concierge/Restaurant experience in the hotel, leisure, and/or entertainment sectors Conflict resolution experience

## Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

## At a glance
- Posted by the employer: Oct 22, 2026
- First seen by OpenNash: Oct 26, 2026
- Last checked: Oct 26, 2026
- Listed for: 4 days
- Location: Nottingham, Nottinghamshire, United Kingdom
- Work arrangement: On-site
- Employment type: Part-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/228242)

## Hiring at Hilton Worldwide Holdings
- Open jobs: 7,463
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Weekly hiring report](/reports/hiring/)

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[Hospitality & Food Service jobs](/functions/hospitality-food-service/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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