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Hilton Worldwide Holdings

# Telephone Operator -DoubleTree by Hilton Resort & Spa Marjan Island

Ras Al Khaimah, United Arab Emirates On-site Full-time Operations 

Listed on Hilton Worldwide Holdings’s official careers site. Posted November 2, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/215319)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Telephone Operator -DoubleTree by Hilton Resort & Spa Marjan Island

## Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

## Responsibilities

### Here's what you'll do during a typical day

Call Management: Handle all incoming and outgoing calls accurately, courteously, and efficiently, including wake-up calls, guest paging, staff paging, international calls, and directory assistance.

### Guest Service

Respond promptly to guest enquiries and requests, maintain guest privacy, resolve complaints professionally, and promote hotel services and facilities to enhance the guest experience.

### Hotel Information

Provide accurate information on hotel facilities, local services and assist with meeting room reservations and business center services.

### Administrative Support

Maintain accurate records and ensure hotel information and directories remain current.

### Safety and Compliance

Comply with Hilton policies, health and safety standards, fire and emergency procedures, and maintain awareness of hotel safety systems. Report hazards, security incidents, accidents, and unsafe conditions promptly.

## Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

### The following capabilities and qualifications would be advantageous

Previous experience in a hotel, customer service, call center, or front office role, preferably within the hospitality industry. Excellent verbal communication and telephone etiquette with a strong commitment to delivering exceptional guest service. Proficient in Microsoft Office and hotel property management or telephone systems. Flexible to work rotating shifts, including nights, weekends, and public holidays.

## At a glance
- Posted by the employer: Nov 2, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Nov 9, 2026
- Listed for: 28 days
- Location: Ras Al Khaimah, United Arab Emirates
- Work arrangement: On-site
- Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/215319)

## Hiring at Hilton Worldwide Holdings
- Open jobs: 7,463
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Weekly hiring report](/reports/hiring/)

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