[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · United Arab Emirates # Quality Manager at Conrad Dubai United Arab Emirates On-site Full-time Manager or lead Manufacturing & Production Listed on Hilton Worldwide Holdings’s official careers site. Posted October 12, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225842) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Quality Manager at Conrad Dubai ## Job description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Quality Manager at the award-winning Conrad Dubai, you’ll champion exceptional service, turn guest feedback into meaningful improvements, and inspire teams to uphold the thoughtful details that define luxury hospitality. You’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ## Responsibilities Here’s what you’ll do during a typical day as a Quality Manager at Conrad Dubai: Champion luxury service excellence: Lead hotel-wide quality initiatives, ensuring Forbes Travel Guide, Hilton, and Conrad Dubai standards are reflected in every stage of the guest journey. ### Turn guest feedback into meaningful improvements Analyse feedback from the Stay Experience Platform, ReviewPro, online reviews, and other channels to identify trends and opportunities to elevate the guest experience. ### Evaluate every detail Conduct quality audits and service observations, working with department heads to identify gaps, understand root causes, and implement lasting solutions. ### Refine the guest journey Review departmental procedures, service standards, and checklists to promote consistent, intuitive, and personalised service. ### Lead Forbes readiness Coordinate assessments and improvement activities, helping department leaders and Quality Champions translate standards into thoughtful daily practices. ### Drive measurable progress Maintain the Quality Improvement Action Plan with clear ownership and deadlines, verifying that completed actions deliver the intended results. ### Inspire service confidence Partner with Learning & Development to address training needs through targeted coaching, standards briefings, and practical service guidance. ### Keep leadership informed Prepare insightful dashboards and reports for the General Manager and Executive Leadership Team, highlighting guest satisfaction, reputation, audit results, and improvement priorities. ### Strengthen service recovery Support department heads in resolving recurring guest concerns with care, addressing underlying causes to prevent repeat issues. ### Lead by example Demonstrate discreet, attentive guest care, protect confidential information, and make quality a shared priority across the hotel. ## Qualifications What It Takes to Make the Stay At Hilton, our core values are the driving force behind our success and directly inform the qualities we demand in every team member. This commitment to excellence is exemplified at the Conrad Hotel Dubai, where we unwaveringly deliver superior service and unforgettable experiences for our guests. A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ## At a glance - Posted by the employer: Oct 12, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: United Arab Emirates - Work arrangement: On-site - Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225842) ## More jobs at Hilton Worldwide Holdings ### [Bartender - Ballarò at Conrad Dubai](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/23e2e350be07cfa73222/) United Arab Emirates ### [Chief Steward](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/1fcc68435cb80d069881/) United Arab Emirates ### [Commercial Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/22f563edc15b95020a28/) United Arab Emirates ### [Executive Chef at Waldorf Astoria Dubai International Financial Centre](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/cc2185c538f7429ff21d/) United Arab Emirates ### [Florist at Conrad Dubai](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/ad99569dd977706ec4b9/) United Arab Emirates ## Similar jobs at other companies ### [Branch Sales Executive - Dubai Region (Outsource Role)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/63a1b3b86d69d295b809/) Abu Dhabi Islamic Bank · United Arab Emirates ### [Personal Finance - Islamic Finance Executive - Dubai & NE (Outsource)](https://jobs.opennash.com/companies/abu-dhabi-islamic-bank/jobs/e138d3a9dcb6c74948a5/) Abu Dhabi Islamic Bank · United Arab Emirates ### [(UAE Nationals Only) Counter Services Specialist- Dubai Mall Branch- Retail Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/8935775993f32ac79948/) Mashreq Bank · United Arab Emirates ### [Sr. Relationship Manager-Services & Manufacturing.CIBG - Dubai - S&M - Manufacturing.Corporate & Investment Banking Group](https://jobs.opennash.com/companies/mashreq-bank/jobs/a7cab08ca977d93cd418/) Mashreq Bank · United Arab Emirates ### [Finance Manager Dubai International Financial Centre, Dubai Dubai International Financial Centre, Dubai FINANCE / ACCOUNTING / MANAGEMENT / TAX FINANCE / ACCOUNTING / MANAGEMENT / TAX Permanent](https://jobs.opennash.com/companies/vinci/jobs/766eefc4b5b53cd4071b/) VINCI · Dubai International Financial Centre, Dubai OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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