[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · Langkawi, Kedah, Malaysia # Communications Centre Agent (Operator) Langkawi, Kedah, Malaysia On-site Full-time Marketing Listed on Hilton Worldwide Holdings’s official careers site. Posted September 1, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/221537) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Communications Centre Agent (Operator) ## Job description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a Communications Centre Agent, you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ## Responsibilities ### Here’s what you’ll do during a typical day Guest Call Handling: Answer and manage guest calls, provide hotel and local information, and handle requests efficiently. ### Service & Communication Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly. ### Coordination & Follow-Up Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams. ### Issue Resolution Address guest complaints and proactively prevent service disruptions. ### Documentation Maintain accurate logs of guest interactions and update guest profiles for future personalization. ## Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Previous experience in guest service, front office, or call center roles within hospitality. Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously. Capable of managing high call volumes and multiple requests efficiently. Skilled in resolving guest issues with discretion and a proactive approach. Familiarity with hotel PMS and service protocols is preferred. Fluent in English; additional languages are a plus. Available to work varied shifts, including nights, weekends, and holidays. Must possess legal and valid working rights in Malaysia. ## At a glance - Posted by the employer: Sep 1, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 48 days - Location: Langkawi, Kedah, Malaysia - Work arrangement: On-site - Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/221537) ## More jobs at Hilton Worldwide Holdings ### [Assistant Banquet Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/a9218b05a4ef962bccb5/) Langkawi, Kedah, Malaysia ### [Assistant Event Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/9009ef400070083cf51e/) Langkawi, Kedah, Malaysia ### [Assistant Food & Beverage Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/38391915b1630020c1cc/) Langkawi, Kedah, Malaysia ### [Assistant Outlet Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/16559b0fbc4ad9128ca6/) Langkawi, Kedah, Malaysia ### [Assistant Recreation Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/afb0a0e0067c442e1919/) Langkawi, Kedah, Malaysia ## Similar jobs at other companies ### [Skladový operátor (GTW OPS Agent)](https://jobs.opennash.com/companies/deutsche-post/jobs/004c6f731477488800ac/) Deutsche Post · Klecany, Středočeský kraj, Czech Republic ### [【東京/大阪】コンタクトセンター エージェントサポートデスク スタッフ IA/Contact Centre, Agent Support Desk (IA)](https://jobs.opennash.com/companies/manulife/jobs/6d119cc83920df9fec54/) Manulife · Osaka Operation Center ### [Agent routier F/H Saran, Centre-Val de Loire Saran, Centre-Val de Loire OPERATIONS / MAINTENANCE OPERATIONS / MAINTENANCE Permanent](https://jobs.opennash.com/companies/vinci/jobs/fdb006450e562425d875/) VINCI · Saran, Centre-Val de Loire ### [Cluster Manager - Communications/Senior Cluster Manager - Communications](https://jobs.opennash.com/companies/bajaj-finserv/jobs/c67126734509ad73cdbb/) Bajaj Finserv · Chennai - Annanagar ### [Agent Polyvalent / Factotum F/H La Ferté-Saint-Aubin, Centre-Val de Loire La Ferté-Saint-Aubin, Centre-Val de Loire OPERATIONS / MAINTENANCE OPERATIONS / MAINTENANCE Permanent](https://jobs.opennash.com/companies/vinci/jobs/a24ccc277e06d4424541/) VINCI · La Ferté-Saint-Aubin, Centre-Val de Loire OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)