[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All The Hershey Company jobs](https://jobs.opennash.com/companies/hershey/) · [Search jobs](/search/) The Hershey Company · Makati City, PH # Sr Assoc HR Process Efficiency Makati City, PH Senior individual contributor HR & Recruiting Listed on The Hershey Company’s official careers site. Listed as of October 17, 2026. Check that it is still open and apply there. [Apply on The Hershey Company’s careers site →](https://careers.thehersheycompany.com/job/Makati-City-Sr-Assoc-HR-Process-Efficiency-Maka/1417750500/) [OpenNash Jobs](https://jobs.opennash.com/) / [The Hershey Company](https://jobs.opennash.com/companies/hershey/) / Sr Assoc HR Process Efficiency ## Job description ### Job Overview The Analyst for HR Service Delivery Process Intake and Efficiency plays a critical role in running the intake front door for HR process work, optimizing employee lifecycle processes, and enabling automation and AI across HR Operations. This position requires a strategic thinker with excellent analytical skills, a deep understanding of HR operations and HR technology, and a commitment to continuous improvement and digital enablement. ### Key Responsibilities HR Process Intake: Own the intake front door for HR process and service requests –standardize intake criteria, triage and log demand, assess impact, effort and risk, prioritize with stakeholders, and route work to the right owners with clear SLAs. ### Process Efficiency Document, map and measure HR employee lifecycle processes; eliminate waste, handoffs and manual touchpoints;and implement standardized, scalable process designs that reduce cycle time and cost to serve. ### Automation & AI Enablement Identify and qualify candidates for automation and AI (workflow automation, self-service, chatbots/agents, document and case automation); build the business case, partner with HR Technology and IT on design and testing, and drive adoption and change readiness. ### Data Analysis & Reporting Analyze intake volumes, SLA and service delivery data to identify trends, track efficiency and automation benefits, and generate reporting that informs prioritization and strategic planning. ### Stakeholder Collaboration & Governance Partner with HR COEs, HR Technology, IT and operations teams to gather requirements, runintake and prioritization governance forums, and ensure processes and solutions meet organizational and compliance requirements. ### Other Applicable Scope Defining Dimensions Strategic Thinking Ability to align HR intake, process design and automation roadmaps with organizational goals and the broaderHR Service Delivery strategy. ### Process Improvement Expertise in process improvement methodologies (e.g., Lean, Six Sigma, process mining) with a proven track record of delivering measurable efficiency gains. ### Automation & AI Literacy Practical understanding of workflow automation, RPA, generative AI and agent-based use cases in HR, including value assessment, responsible-use guardrails, data privacy and human-in-the-loop controls. ### Customer Focus A customer-centric approach to HR service delivery, with a commitment to exceptional employee and manager experience. ### Change Management Experience managing change, communicating effectively and supporting stakeholders through process and technology transitions. ### Minimum Education & Requirements Knowledge, Skills & Abilities Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret complex data, size efficiency andautomation opportunities, and propose actionable insights. ### Communication Skills Excellent verbal and written communication skills, with the ability to convey information to diverse audiences and build strong stakeholder relationships. ### Technical Proficiency Proficiency in HR technology and systems (e.g., HRIS, case/ticketing and knowledge tools, workflow andautomation platforms, AI/copilot tools) and advanced Microsoft Office skills, particularly Excel. ### Project Management Demonstrated experience planning, executing and monitoring projects and intake pipelines to achieve desired outcomes. ### Experience & Education Educational Background: A bachelor's degree in Human Resources, Business Administration, Information Systems or a related field is required. ### Experience A minimum of 3-5 years of experience in HR operations, service delivery, process improvement or process automation is essential. Experience supporting intake/demand management and deploying automation or AI-enabled solutions in a corporate environment is highly desirable. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 7 days - Location: Makati City, PH[Apply on The Hershey Company’s careers site →](https://careers.thehersheycompany.com/job/Makati-City-Sr-Assoc-HR-Process-Efficiency-Maka/1417750500/) ## More jobs at The Hershey Company ### [Analyst IT Auditor](https://jobs.opennash.com/companies/hershey/jobs/a7b24bbd098f0a2f22f4/) Makati City, PH ### [Associate Manager Digital Content](https://jobs.opennash.com/companies/hershey/jobs/6f483e33416924c2d7b1/) Makati City, PH ### [Audit Analyst](https://jobs.opennash.com/companies/hershey/jobs/8d38cd89875273756e2b/) Makati City, PH ### [Consumer Engagement Specialist](https://jobs.opennash.com/companies/hershey/jobs/57af7b415be23ffac57f/) Makati City, PH ### [Senior Associate Manager Accounting](https://jobs.opennash.com/companies/hershey/jobs/276df6b8e0db61a839e4/) Makati City, PH ## Similar jobs at other companies ### [RB - Cards:CC Sales Efficiency](https://jobs.opennash.com/companies/axis-bank/jobs/98c9bd46bb4bfdfe4bbf/) Axis Bank · Mumbai ### [Process Engineer Internship: Enhancing CVD process efficiency and film quality through systematic recipe optimization](https://jobs.opennash.com/companies/applied-materials/jobs/37b98f6533294697233e/) Applied Materials · Singapore, SGP ### [Engineer 3, Energy Efficiency](https://jobs.opennash.com/companies/edison-international/jobs/1fd3de96b98bcced867e/) Edison International ### [AI/Machine Learning Engineer (Embedded Systems, Inference Efficiency)](https://jobs.opennash.com/companies/qualcomm/jobs/b869974300ebec7a995e/) Qualcomm · Markham, Ontario, Canada ### [Business Process Efficiency Consultant](https://jobs.opennash.com/companies/lyondellbasell-industries/jobs/231f1c2d7a6982d7b962/) LyondellBasell Industries · Rotterdam, NL [HR & Recruiting jobs](/functions/hr-recruiting/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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