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Hermès International · Hong Kong SAR

# Customer Experience Team Leader

Hong Kong SAR Full-time Retail & Store 

Listed on Hermès International’s official careers site. Posted October 19, 2026. Check that it is still open and apply there.
[Apply on Hermès International’s careers site →](https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_12001/job/24161)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hermès International](https://jobs.opennash.com/companies/hermes-international/) / Customer Experience Team Leader

## Job description

### Responsibilities
- Propose and implement comprehensive client engagement strategy to improve client recruitment, engagement and retention
- Analyze client buying behavior to identify trends and patterns in the client lifecycle and provide valuable insights to drive business performance
- Maximize engagement opportunities by offering personalized or special occasion gifting to create exclusive and impactful client experiences
- Design & create client engagement tools to support the Sales team in maintaining customer loyalty and enhancing customer relationships
- Monitor and track KPIs related to clienteling, ensuring they align with set targets and provide insights and recommendations for improvement
- Collaborate with Customer Experience and Communications teams to execute successful in-store clienteling events, including guest invitation and RSVP management
- Conduct regular analysis of clienteling performance, identifying areas for improvement, and providing valuable insights and recommendations
- Provide support for product launches, ensuring the achievement of sales goals and maximizing client engagement
- Liaise Learning & Development team and Retail Trainer to deliver regular clienteling training sessions to the Sales team
- Enhance the exclusivity of VIP customer through targeted outreach during product launches and by providing personalized customer appointment experiences Requirements:
- Tertiary educated with minimum 6 years of relevant experience in luxury retail or a similar capacity
- Strong business sense and practical know-how in managing and driving customer relationships, leveraging insights to enhance business performance
- Possess the ability to lead and inspire teams, driving performance and ensuring exceptional customer service
- A good team player, pleasant, service oriented and self-motivated
- Strong leadership, communication skills and fostering positive interpersonal relationships
- Proficient in computer skills and solid command of MS Office applications
- Good command of written and spoken English and Chinese (Mandarin and Cantonese). Knowledge of French is a plus

## At a glance
- Posted by the employer: Oct 19, 2026
- First seen by OpenNash: Oct 23, 2026
- Last checked: Oct 23, 2026
- Listed for: 4 days
- Location: Hong Kong SAR
- Employment type: Full-time[Apply on Hermès International’s careers site →](https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_12001/job/24161)

## More jobs at Hermès International

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### [CX & CRM Specialist, Travel Retail Asia](https://jobs.opennash.com/companies/hermes-international/jobs/7a5744dbb4306d19f3db/)

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### [Aftersales Service Manager](https://jobs.opennash.com/companies/hermes-international/jobs/0f530125646c61bfc44a/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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