[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hermès International jobs](https://jobs.opennash.com/companies/hermes-international/) · [Search jobs](/search/) Hermès International · PARIS, Île-de-France, France # CDI - Client Service Team Manager German/English/French - E-commerce Europe W/M PARIS, Île-de-France, France Manager or lead Customer Support Listed on Hermès International’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on Hermès International’s careers site →](https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_12001/job/24052) [OpenNash Jobs](https://jobs.opennash.com/) / [Hermès International](https://jobs.opennash.com/companies/hermes-international/) / CDI - Client Service Team Manager German/English/French - E-commerce Europe W/M ## Job description ### Title Team Manager Entity: Hermès Sellier, division Hermès Distribution Europe Department: E-Retail: Europeran Client Service Status: CDI from 01/01/2027 Place of work: Paris Within the Hermès.com Europe, you will be part of the Client & Service Department, manage a team of around 10 client advisors and will be responsible for the excellence of customer relations, regardless of their purchasing channel. Working Environment You will manage, recruit, develop and support the team on a daily basis to reach high standards of customer service quality. You will manage a team of around 10 client advisors and report to one of the E-store managers. As a member of the Client Relation Center (CRC) Management team, you work in close collaboration with other Team Managers, ensuring aligned processes, communication and organization within the CRC. Your daily motivation is to develop and assist the team in a positive and challenging spirit! Team development Recruiting CRC agents, based on needs for the CRC provided by E-store managers & HR Assuring integration, as well as on and offboarding of CRC agents (with Office Manager) Managing and developing the team by empowering everyone to create a stimulating and positive atmosphere, assuring everyone’s commitment to a good teamwork Embodying Hermès values with the team/customers and ensure mutual aid, aiming for excellence and caring within the team Evaluate the people in the team on an individual basis, both regularly and during mi-annual and annual interviews Ensuring the development of the skills of his/her team, by listening to individual and collective needs, and by passing on information to the Training Manager, in order to set up appropriate training. Assure training program with Training Manager in line with team member presence and coherence of their needs Coaching each team member with regular individual meetings: To ensure good integration and give feedback on KPI’s achievements (pick up rate, mails, sales) To reach standard of Customer Service level and enable each team member to improve competences Monitoring and Support - Drive the daily global performance, leading and motivating the team on the floor - Monitor the KPI's (daily basis and individual ones) related to his/her team and propose actions to improve its performance and sharing with the E-store manager - Ensure compliance with processes regarding clients and subsidiaries and support the team in improving customer relations - Support team in dispute cases with clients - Alert E-store manager in case of problems/litigation/difficult cases and propose solutions - Take managerial decisions in order to solve client disputes Management of team planning / team presence Management of vacation validation (in ADP and Excel sheet) Communication - Organize regular Morning Briefs with the team to share information, processes, best practices (+ animation of Morning Briefs in a creative and stimulating way) Assure coherence within the whole E-com team in the communication processes and regular exchange by sharing information with other Team Leaders of different services - Share information and feedback with E-store manager concerning the Team, disputes, processes, malfunctioning - in order to offer improvement propositions Regular reporting of team performance to the E-store manager Benefic aspects for you You are joining a dynamic, international team with lots of interactions with different departments You are autonomous and proactive in your daily organization You benefit from a wide range of missions You help to empower your team and enable them to grow personally and professionally You are in contact with the subsidiaries of your perimeter This position fits you, if you are Experienced as a manager Open-minded, capacity to work in a team spirit and leadership Client service oriented and eager to provide excellent customer experience Able to drive and energize day-to-day performance by working closely alongside teams in the open workspace to achieve our objectives KPI’s and solution oriented, being able to “think out of the box” Bilingual English/French, German speaker with native-level proficiency ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 23, 2026 - Last checked: Oct 23, 2026 - Listed for: 21 days - Location: PARIS, Île-de-France, France[Apply on Hermès International’s careers site →](https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_12001/job/24052) ## More jobs at Hermès International ### [ALTERNANCE - Assistant(e) Formation et Développement RH (H/F)](https://jobs.opennash.com/companies/hermes-international/jobs/a8063a49ad154515c234/) PARIS, Île-de-France, France ### [Assistant Retail Training, Visual Merchandising & Expérience Produit](https://jobs.opennash.com/companies/hermes-international/jobs/d26df2fa6c53d876354a/) PARIS, Île-de-France, France ### [CDD ( mi novembre à mi janvier) - Runner / Chargé Flux & Stock H/F - Magasin de Sèvres](https://jobs.opennash.com/companies/hermes-international/jobs/64680fd8523841809c21/) PARIS, Île-de-France, France ### [CDD (Juin - Août) - Chargé d'expérience client H/F - Magasin George V](https://jobs.opennash.com/companies/hermes-international/jobs/464247f4c0a518a46083/) PARIS, Île-de-France, France ### [CDD (de septembre à janvier) - Runner / Charge de Stock (H/F) - Magasin du George V](https://jobs.opennash.com/companies/hermes-international/jobs/0e1811754cd23f71afe7/) PARIS, Île-de-France, France ## Similar jobs at other companies ### [CDI Responsable Service Client H/F](https://jobs.opennash.com/companies/totalenergies/jobs/be66cb9604f1119c7c7c/) TotalEnergies ### [CDI - Team Leader Laboratoire H/F](https://jobs.opennash.com/companies/totalenergies/jobs/cc8c581e49dfe0317417/) TotalEnergies ### [SBS Client Service Midwest Client Service Representative I](https://jobs.opennash.com/companies/automatic-data-processing/jobs/e603513907bd04744a08/) Automatic Data Processing · Makati City, Metro Manila, Philippines ### [client relations centre team leader](https://jobs.opennash.com/companies/richemont/jobs/3f783d7d2cdcf8c56f4f/) Richemont ### [Team Leader, Client Project Management](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/a3c41a3a82ad34f72b59/) Thermo Fisher Scientific · Singapore OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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