[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hermès International jobs](https://jobs.opennash.com/companies/hermes-international/) · [Search jobs](/search/) Hermès International · Hong Kong SAR # Aftersales Service Manager Hong Kong SAR Full-time Manager or lead Sales Listed on Hermès International’s official careers site. Posted August 4, 2026. Check that it is still open and apply there. [Apply on Hermès International’s careers site →](https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_12001/job/23077) [OpenNash Jobs](https://jobs.opennash.com/) / [Hermès International](https://jobs.opennash.com/companies/hermes-international/) / Aftersales Service Manager ## Job description Responsible for overseeing the daily operations of the After Sales Repair Center and leading a multidisciplinary team, including store-based after-sales executive, in-store tailors, and leather craftsman. This role ensures the delivery of exceptional craftsmanship, operational efficiency, and a premium customer experience across all post-purchase service touchpoints. The incumbent will drive service quality, optimize repair and tailoring operations, and support the continuous enhancement of after-sales services in line with the Company standards. ### Responsibilities Leadership & After Sales Repair Center Management - Lead, coach and supervise the after-sales team, including store-based executives, in-store tailors and leather craftsman, ensuring the highest standards of craftsmanship and customer service - Manage team performance through regular technical assessments, performance reviews and on-going development initiatives of the tailoring and repair team - Handle complex customer complaints and escalations, delivering effective service recovery solutions while safeguarding brand reputation - Establish SOPs for the repair centre and tailoring stations to enhance operational efficiency, consistency and service quality - Oversee inventory management for spare parts, repair materials, and tailoring supplies, including forecasting, replenishment planning and stock control - Drive service excellence by identifying gaps in the customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness ### Reporting and Data Administration - Monitor and analysis monthly KPIs, including repair lead times, complaint resolution rates, and tailor productivity to drive continuous improvement - Conduct root-cause analysis on service issues, recurring product defects and operational challenges, providing actionable recommendations to management - Maintain data integrity within the system, ensuring all qualitative information and store cards are accurately recorded - Compile systematic reports (After-sales performance, Tailor Workload, and Store Card) for management review ### Operational & Back-office Support - Collaborate closely with cross-functional departments, including Legal, Logistics, Retail and other business functions, on T&C updates and operational issues - Manage relationships with external vendors and specialized repair workshop to ensure sufficient repair capacity and service quality - Organize and facilitate technical training for retail team to improve product knowledge and improve on-site repair assessments - Coordinate logistics activities to ensure the timely, secure and efficient transportation of repair items between stores, workshops and customers Requirements: - Tertiary educated with minimum 5 years of relevant experience in after-sales, customer service or repair operations within luxury retail or similar capacity - Strong expertise in complaint management customer service recovery and handling high-profile customer escalations - Meticulous and detail-oriented with a proven track record of driving systematic results and operational efficiency - Strong interpersonal and leadership skills with the ability to motivate, develop, and manage diverse teams - Excellent communication, presentation, and problem-solving skills - Advanced proficiency in office software applications (Word, Excel, PowerPoint) and CRM systems - Fluent in written and spoken English and Chinese (Cantonese and Mandarin). Knowledge of French is a plus - Willing and able to travel regularly for store visits and operational support ## At a glance - Posted by the employer: Aug 4, 2026 - First seen by OpenNash: Oct 23, 2026 - Last checked: Oct 23, 2026 - Listed for: 80 days - Location: Hong Kong SAR - Employment type: Full-time[Apply on Hermès International’s careers site →](https://fa-eoic-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_12001/job/23077) ## More jobs at Hermès International ### [Regional After Sales Service Manager](https://jobs.opennash.com/companies/hermes-international/jobs/74fb144b63a1c4fc398f/) Hong Kong SAR ### [Sales Administrator (St. Louis)](https://jobs.opennash.com/companies/hermes-international/jobs/4da10340edb7bac64b88/) Hong Kong SAR ### [Sales Associate](https://jobs.opennash.com/companies/hermes-international/jobs/f6ac7190c555dd4afc76/) Hong Kong SAR ### [Sales Associate, Hong Kong International Airport](https://jobs.opennash.com/companies/hermes-international/jobs/a65896aade6cda2c1516/) Hong Kong SAR ### [Sales Delegate - Perfume & Beauty](https://jobs.opennash.com/companies/hermes-international/jobs/bd3e196a5d638816b389/) Hong Kong SAR ## Similar jobs at other companies ### [Service & Aftersales Consultant](https://jobs.opennash.com/companies/accenture/jobs/6a5752f525284aa9f063/) Accenture ### [Mitarbeiter Auftragsabwicklung Aftersales (m/w/d)](https://jobs.opennash.com/companies/trane-technologies/jobs/71b13aa817b1b9241f99/) Trane Technologies · Jettingen-Scheppach, Bavaria, Germany ### [Project & Transformation manager for Sales & Aftersales - (m/f/d)](https://jobs.opennash.com/companies/siemens/jobs/12d444c25b30ff8259e1/) Siemens ### [Manager, Aftersales & Dealer Network Development](https://jobs.opennash.com/companies/nissan-motor/jobs/ad1ee462f491bf68b811/) Nissan Motor · ASEAN Office I, THA ### [Aftersales Service Parts Data Intern](https://jobs.opennash.com/companies/general-motors/jobs/1de56195bb3ecdfc5d6d/) General Motors · Shanghai, China OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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