[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Heineken jobs](https://jobs.opennash.com/companies/heineken/) · [Search jobs](/search/) Heineken · Kraków, PL # Customer Service Senior Team Lead Kraków, PL Manager or lead Customer Support Listed on Heineken’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/PolandHGSS/job/Krak%C3%B3w-Customer-Service-Senior-Team-Lead-31-864/1419158433/) [OpenNash Jobs](https://jobs.opennash.com/) / [Heineken](https://jobs.opennash.com/companies/heineken/) / Customer Service Senior Team Lead ## Job description At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. The Senior Operations & Coordination Team Lead is responsible for the end-to-end operations in Supply Chain area within the Centre, across multiple OpCos. The role ensures operational excellence, high level of performance, and continuous improvement, leading the team of Operation and Coordination specialists and driving execution. This role operates within a transformation context, with focus on ensuring stable operational set up, driving standardization and continuous improvement. This job requires to be able to work both in English and French to strongly support our teams in a network organization. Your responsibilities would include: In- and out-bound requests execution: owing the timely execution of the Supply Chain/Finance flows across supported OpCos: incoming requests from internal and external stakeholders, processing within internal systems managing the right allocation of the resources for fulfilment of stakeholders needs ensuring processes are executed in line with global standards, SOPs, and taxonomy driving alignment of ways of working across teams and markets. ### Service Performance Management owning and delivering against key KPIs monitoring performance trends and identifying risks and improvement areas driving corrective actions and performance improvement plans with teams identifying and driving continuous improvements in process efficiency, quality, and customer experience. ### Stakeholder & OpCo Management acting as the single operational and tactical contact for OpCos for Supply Chain area managing expectations and communication on performance, issues, and priorities collaborating with cross-functional OpCo/HBS teams. ### Leadership & Team Performance leading, coaching, and developing employees, ensuring clear accountability for operational delivery and people management setting clear performance expectations, objectives, and KPIs for teams aligned with targets fostering high execution culture, driving accountability and seamless end-to-end interactions across functions driving talent management while ensuring business continuity through succession planning. You are a good match if you have: minimum bachelor’s degree in business, Supply Chain, finance, or related field. strong understanding of operational processes orchestration within the Supply chain knowledge of Global Business Services or Shared Service environments knowledge of KPI frameworks, performance management, and continuous improvement methodologies used to manage large-scale operations. familiarity with process standardization, automation, and continuous improvement approaches (E.g. TPM, Lean, Six Sigma, digital process optimization). 7-10 years of working experience in Supply Chain or finance functions with 3–5 years leading operational teams within daily operations. experience driving process standardization, automation, or continuous improvement initiatives. strong stakeholder management, performance management, and problem-solving skills. advanced level of English and at least upper-intermediate level of French. At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline. #LI-HYBRID ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Kraków, PL[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/PolandHGSS/job/Krak%C3%B3w-Customer-Service-Senior-Team-Lead-31-864/1419158433/) ## More jobs at Heineken ### [Senior Customer Service Representative - German speaking](https://jobs.opennash.com/companies/heineken/jobs/c6d169094c571ba827fe/) Kraków, PL ### [Business Controller](https://jobs.opennash.com/companies/heineken/jobs/c166a8af208891be2bcf/) Kraków, PL ### [Buyer D&T & Professional Services](https://jobs.opennash.com/companies/heineken/jobs/f21ac0e96fa83867f38b/) Kraków, PL ### [Category Performance Manager Commerce](https://jobs.opennash.com/companies/heineken/jobs/14fd70fb4ac473eff3a8/) Kraków, PL ### [Category Performance Manager HR&FS](https://jobs.opennash.com/companies/heineken/jobs/04b8ecc5f8b23eb7bcc4/) Kraków, PL ## Similar jobs at other companies ### [AxisPhone:Customer Service Team Lead - Voice](https://jobs.opennash.com/companies/axis-bank/jobs/39bd33d60640ed8ad49b/) Axis Bank · Mumbai ### [Sr Customer Service Representative – Complaint Team in Budapest, Hungary | Customer & Technical Support at Thermo Fisher Scientific](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/34b9de918a27e66addf2/) Thermo Fisher Scientific · Budapest, Hungary ### [Team Lead, Customer Service in Remote, Ontario, Canada | Logistics and Transportation at Cencora](https://jobs.opennash.com/companies/cencora/jobs/4bff299797add6d02f6b/) Cencora · Remote, Ontario, Canada ### [Customer Care Team Leader](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/ba5689ca6297518d3356/) Thermo Fisher Scientific · Budapest, Hungary [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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