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Heineken · Monterrey, MX

# Operations Support

Monterrey, MX Operations 

Listed on Heineken’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/Mexico/job/Monterrey-Operations-Support/1446439033/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Heineken](https://jobs.opennash.com/companies/heineken/) / Operations Support

## Job description

Actividades ​ Asegurar el funcionamiento de la aplicación Heishop desde la parte operativa siendo el punto de contacto de Asesores (soporte) y Customer care. Asegurar la correcta configuración de funcionalidades en la plataforma.​ Gestionar, canalizar y resolver las incidencias en la operación. ​ Identificar áreas de oportunidad en procesos e implementar soluciones de mejora que sumen a la experiencia de servicio al cliente.​ Desarrollo y seguimiento de iniciativas que lleven al logro de objetivos (planeación y ejecución)​ Apegarse/ejecutar la estrategia de a modalidad de venta.​ Seguimiento a indicadores de venta.

Requisitos Carrera terminada +1 año de experiencia en servicio al cliente Ingles Avanzado​ Disponibilidad para laborar lunes a sábado y días festivos (guardia) SAP ECC/ SAC BO MS office Avanzado​​​ Resolución de problemas​ Proactividad​ Análisis de datos​ Trabajo en equipo

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Monterrey, MX[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/Mexico/job/Monterrey-Operations-Support/1446439033/)

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