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Heineken · Cairo, EG

# Call Center Officer - Call Center

Cairo, EG Customer Support 

Listed on Heineken’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/Egypt/job/Cairo-Call-Center-Officer-Call-Center-11311/1267130001/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Heineken](https://jobs.opennash.com/companies/heineken/) / Call Center Officer - Call Center

## Job description

### Job Purpose

To provide excellent customer service by handling incoming and outgoing calls, responding to customer inquiries, processing orders, resolving complaints efficiently, and ensuring a positive customer experience that supports the retail business objectives.

### Key Responsibilities

Handle incoming customer calls and respond promptly to inquiries regarding orders, products, store locations, and promotions. Process customer orders, returns, and exchanges accurately in the system. Record all customer interactions and feedback in the CRM system for tracking and reporting. Resolve customer complaints professionally and escalate complex cases to the supervisor when necessary. Follow up on pending cases to ensure timely resolution and customer satisfaction.

Support online and in-store operations through coordination with retail branches, delivery teams, and logistics. Maintain up-to-date knowledge of products, policies, and ongoing promotions. Contribute to meeting call center KPIs such as response time, first-call resolution, and customer satisfaction scores. Participate in regular team meetings and training sessions to enhance service quality.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: Cairo, EG[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/Egypt/job/Cairo-Call-Center-Officer-Call-Center-11311/1267130001/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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