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Heineken · Monterrey, MX

# Service Management Specialist

Monterrey, MX Executive & Management 

Listed on Heineken’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/Mexico/job/Monterrey-Service-Management-Specialist/1424106533/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Heineken](https://jobs.opennash.com/companies/heineken/) / Service Management Specialist

## Job description

Actividades principales Definir y ejecutar la estrategia regional de Service Management. Liderar la operación de servicios de TI, asegurando el cumplimiento de SLAs y mejores prácticas ITSM. Gestionar proveedores, contratos, presupuesto e indicadores de desempeño. Impulsar la mejora continua, automatización y observabilidad de los servicios. Coordinar la transición de servicios, gestión de incidentes críticos y continuidad operativa.

Liderar y desarrollar al equipo de Service Delivery & Operations. Requisitos +5 años de experiencia en liderazgo de equipos de TI y Service Management. Inglés avanzado Experiencia en Service Delivery, ITSM, gestión de proveedores y administración de presupuestos. Conocimiento de ITIL, ServiceNow (o similar), observabilidad (Splunk, New Relic) y gestión de SLAs. Stakeholder Management. Liderazgo, comunicación, pensamiento estratégico y orientación a resultados.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: Monterrey, MX[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/Mexico/job/Monterrey-Service-Management-Specialist/1424106533/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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