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Heineken · Paarl, WC, ZA

# Temp Front of House Manager

Paarl, WC, ZA Manager or lead 

Listed on Heineken’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/SouthAfrica/job/Paarl-Temp-Front-of-House-Manager-WC/1448000333/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Heineken](https://jobs.opennash.com/companies/heineken/) / Temp Front of House Manager

## Job description

Purpose of the Role To lead and manage the Front of House team to deliver a consistent, high-quality guest experience, ensuring smooth day-to-day operations, effective team coordination, and strong service standards. This role combines operational leadership with hands-on execution, acting as the link between guest experience, team performance, and operational efficiency. Key Performance Areas
- Guest Experience & Operations Management
- Lead the delivery of exceptional guest experiences across all touchpoints
- Ensure daily operations run smoothly, including: Guest flow management Reservations and bookings Service standards and presentation
- Resolve guest queries and issues promptly and professionally
- Monitor and improve service delivery through feedback and observation
- Team Leadership & Capability Building
- Manage, schedule, and supervise FOH staff
- Provide coaching, training, and ongoing performance feedback
- Ensure team adherence to service standards, SOPs, and brand guidelines
- Support recruitment and onboarding of new team members
- Coordination Across Departments Act as key liaison between FOH, Kitchen, Banqueting, and Operations Ensure clear communication of daily requirements, bookings, and events Coordinate staffing and resource allocation based on demand
- Administrative & Reporting Responsibilities
- Maintain accurate records of: Attendance and rosters Daily reports and service logs
- Monitor operational KPIs and flag any risks or issues
- Support reporting on guest experience metrics and performance trends

### Stakeholder Management
- Work closely with: Operations, Banqueting, Kitchen, Marketing
- Engage directly with guests to ensure satisfaction

### Key Success
- Measures Guest satisfaction scores and feedback Smooth daily operations and service delivery Team engagement and performance Adherence to service standards Achievement of all AP targets Experience & Capability Requirements 5+ years’ experience in hospitality or guest experience management
- Strong leadership and people management skills
- Excellent communication and problem-solving ability
- Ability to operate in a fast-paced, guest-facing environment HEINEKEN Behavioural Alignment Deliver: Consistent excellence in service delivery Shape: Champions guest-first thinking Connect: Builds strong, motivated teams Develop: Grows team capability and self

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Paarl, WC, ZA[Apply on Heineken’s careers site →](https://theheinekencompany-rmk.jobs.hr.cloud.sap/SouthAfrica/job/Paarl-Temp-Front-of-House-Manager-WC/1448000333/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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