[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Heico jobs](https://jobs.opennash.com/companies/heico/) · [Search jobs](/search/) Heico · Hollywood, FL # Customer Support Manager Hollywood, Florida, United States Full-time Manager or lead Customer Support Listed on Heico’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there. [Apply on Heico’s careers site →](https://myjobs.adp.com/heico/cx/job-details?reqId=5001227145200) [OpenNash Jobs](https://jobs.opennash.com/) / [Heico](https://jobs.opennash.com/companies/heico/) / Customer Support Manager ## Job description Aircraft Technology, Inc., (ATI), a subsidiary of HEICO Corporation, is an FAA/EASA Part 145 Repair Station. ATI supports a wide range of rotary and fixed wing components found on both commercial and military platforms around the world. ### ROLE The Customer Support Manager position directs and coordinates activities of sales and customer support for an FAA 145 Repair Station. ### ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Participates in developing and implementing objective for outside and intracompany sales and manages customer support. This includes identifying and pursuing new sales opportunities, reviewing RFQs, creating quotations, reviewing invoices and negotiating pricing and terms, as well as communicating delivery commitments to customers. Participated in budgeting for the organization. Develop and maintain training programs for sales and customer support personnel. Represents HEICO at industry and trade associations and shows to promote the organization and the product. Maintains customer and sales data. Respond to customer service issues in a timely manner. Create effective customer service procedures, policies, and standards. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Implement an effective customer loyalty program. Maintain accurate records and document all customer service activities and discussions. Assess service statistics and prepare detailed reports on your findings. Hire and train future customer service Team Members Manage the approved budget of the customer service department. Stay informed on the latest industry techniques and methods. Creates weekly customer status reports. Update customer portal with requested information. Close work order and ship part. Participate in weekly Production meeting. Participate in budgeting for the organization ## Qualifications ### EDUCATION Bachelor’s Degree or equivalent combination of education and experience. ### EXPERIENCE Experience with customer support in a machining environment in aerospace, aircraft MRO, or military supply industries required. ### Language English: Excellent Communication skills; ability to effectively communicate to various levels within and without the organization. Spanish language is a plus. ### Computer Skills Intermediate MS Office skills required (Outlook, Word, Excel) ### Organizational Skills Strong organizational skills, strict attention to details and ability to multitask and prioritize as necessary, with minimal supervisory direction. Must be flexible in handling multiple tasks. Continuous Improvement Mindset a must. ### Communication Ability to communicate in a strong and effective manner. ### Interpersonal Skills Must work well within a team environment and independently. ### Time Management Must be flexible and able to multi-task in a time-sensitive environment. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 7 days - Location: Hollywood, Florida, United States - Employment type: Full-time[Apply on Heico’s careers site →](https://myjobs.adp.com/heico/cx/job-details?reqId=5001227145200) ## More jobs at Heico ### [Aerospace Engineer, Senior](https://jobs.opennash.com/companies/heico/jobs/9ae20081c240a5dbc412/) Hollywood, Florida, United States ### [Dimensional Inspector](https://jobs.opennash.com/companies/heico/jobs/505ecb2d9f05b32d5019/) Hollywood, Florida, United States ### [Director of Operations](https://jobs.opennash.com/companies/heico/jobs/6a7d576c4e73fcf4575e/) Hollywood, Florida, United States ### [Full Time Machinist](https://jobs.opennash.com/companies/heico/jobs/a627c46285447a3e4138/) Hollywood, Florida, United States ### [Group Product Line Manager (aviation experience required)](https://jobs.opennash.com/companies/heico/jobs/6538f6bea16d9294f235/) Hollywood, Florida, United States ## Similar jobs at other companies ### [Customer Site Warehouse Support](https://jobs.opennash.com/companies/fastenal/jobs/d04d636f6767fb3b8a10/) Fastenal · Abilene, TX ### [Customer Site Warehouse Support](https://jobs.opennash.com/companies/fastenal/jobs/69ef5c629d652575fc20/) Fastenal · Anoka, MN ### [Customer Support Specialist](https://jobs.opennash.com/companies/abb/jobs/e80fb7e2c7189ea1e423/) ABB · Memphis, Tennessee, United States of America ### [Support Engineer, Amazon Leo Enterprise Customer Support](https://jobs.opennash.com/companies/amazon/jobs/d86318e3a1be005af2a2/) Amazon · US, VA, Arlington [Jobs in Hollywood, FL](/locations/us/fl/hollywood/)[Jobs in Florida](/locations/us-fl/)[Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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