[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hartford Financial Services jobs](https://jobs.opennash.com/companies/hartford-financial-services/) · [Search jobs](/search/) Hartford Financial Services · Hartford, CT # Director, Voice of Customer Product Management Hartford, CT Director $136,800 - $205,200 Product Listed on Hartford Financial Services’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on Hartford Financial Services’s careers site →](https://thehartford.wd5.myworkdayjobs.com/Careers_External/job/Hartford-CT/Director--Voice-of-Customer-Product-Management_R2626097) [OpenNash Jobs](https://jobs.opennash.com/) / [Hartford Financial Services](https://jobs.opennash.com/companies/hartford-financial-services/) / Director, Voice of Customer Product Management ## Job description Director Agile Product Management - BA06CE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Director, Voice of Customer (VoC) Product Management is responsible for defining and executing the strategy, roadmap, governance, and evolution of The Hartford’s enterprise Voice of Customer platform and program. The role combines the disciplines of Product Management, Customer Experience, Customer Insights, and Agile Leadership to ensure customer feedback is transformed into actionable and measurable business outcomes. The role partners across business units, Operations, Claims, Digital Experience, Data, Technology, and executive leadership to improve and enhance the enterprise CX strategy, prioritize investments, improve customer experiences, and strengthen customer trust and retention. ### RESPONSIBILITIES Enterprise VoC Product Strategy Own and evolve the enterprise Voice of Customer vision, strategy, roadmap, and operating model. Define long-term product direction aligned to business, data, and digital strategies. Establish success measures, manage vendor relationships, and oversee platform investments, budgets, and performance. Drive innovation through AI, analytics, automation, and emerging customer intelligence capabilities. Customer Insights & Experience Transformation Lead the collection, synthesis, and activation of customer feedback through surveys. Establish governance, standards, and best practices for survey design, inner and outer loop processes, reporting, and insight activation. Identify customer needs, experience friction points, and emerging trends to inform business priorities and investment decisions. Champion customer-centric decision-making across all levels of the organization. Product Management & Agile Leadership Lead, develop, and inspire a small team of direct reports, setting clear priorities, coaching for growth, and driving accountability for the success of The Hartford’s enterprise Voice of Customer platform and program. Own the enterprise VoC product roadmap and investment priorities. Translate strategic objectives into prioritized epics, features, and capabilities that deliver measurable business outcomes. Lead and mentor Product Owner and cross-functional teams using Agile product management and delivery practices. Ensure customer and business value remain central to prioritization and product decisions. Stakeholder Leadership & Influence Build strong partnerships with senior leaders and serve as a trusted advisor on customer insights, opportunities, and emerging risks. Facilitate alignment between business priorities and product delivery. Drive alignment across Agile Release Trains, Product Management, Customer Analytics, and business stakeholders to identify, prioritize, and operationalize customer insights that inform strategic decisions, product enhancements, and customer experience improvements. Communicate roadmap progress, business value, customer outcomes, and investment needs. Influence decisions without direct authority. Develop executive-level narratives, board-ready presentations, strategic recommendations, and product updates. Lead organizational change efforts associated with new customer experience capabilities. ### QUALIFICATIONS 10+ years of experience in Product Management, Customer Experience, Voice of Customer, Customer Insights, Digital Experience, Strategy, Consulting, or related disciplines. Demonstrated success leading enterprise platforms, customer programs, or strategic transformation initiatives. Formal or informal experience leading and mentoring teams of product professionals, including building inclusive team cultures that drive innovation and results. Experience influencing executive stakeholders and driving cross-functional alignment. Experience managing Voice of Customer platforms (e.g., Medallia, Qualtrics) and customer measurement programs, including NPS, CSAT, retention, and loyalty metrics. Experience developing and applying customer journey management and journey analytics practices to drive business outcomes. Experience utilizing Agile Product Management principles and Agile delivery methodologies. Experience leveraging AI-enabled insights, text analytics, customer intelligence, and personalization capabilities to improve customer and business outcomes. ### Work Arrangement This role follows a hybrid work arrangement and is based in Hartford, CT. Team members are expected to work from the Hartford office on designated in-office days while balancing remote work as part of a flexible hybrid schedule. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $136,800 - $205,200 Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us | Our Culture | What It’s Like to Work Here | Perks & Benefits ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Aug 21, 2026 - Last checked: Oct 18, 2026 - Listed for: 58 days - Location: Hartford, CT - Pay: $136,800 - $205,200[Apply on Hartford Financial Services’s careers site →](https://thehartford.wd5.myworkdayjobs.com/Careers_External/job/Hartford-CT/Director--Voice-of-Customer-Product-Management_R2626097) ## More jobs at Hartford Financial Services ### [AVP Supplemental Health Product Management](https://jobs.opennash.com/companies/hartford-financial-services/jobs/7f89dfefd9dc8cc11d7b/) Hartford, CT ### [Actuarial Analyst - Global Specialty Financial Lines](https://jobs.opennash.com/companies/hartford-financial-services/jobs/69676d0dae7ffdf848bd/) Hartford, CT ### [Actuarial Analyst - Small Business Workers Compensation](https://jobs.opennash.com/companies/hartford-financial-services/jobs/3dddcb62a7b30b2b7ee5/) Hartford, CT ### [Actuarial Small Business Workers Comp LRP & Trend](https://jobs.opennash.com/companies/hartford-financial-services/jobs/c798b926232cd7d4b268/) Hartford, CT ### [Associate, Finance Leadership Development Program](https://jobs.opennash.com/companies/hartford-financial-services/jobs/7ee25902c9400064d5c9/) Hartford, CT ## Similar jobs at other companies ### [Principal Product Managers-Security: Customer Voice and Product Insights](https://jobs.opennash.com/companies/microsoft/jobs/516783ba6ecb1654e349/) Microsoft · United States, Washington, Redmond ### [Director, Customer Intelligence & Voice of Customer (VoC)](https://jobs.opennash.com/companies/eaton/jobs/42bd961b382a8373467d/) Eaton · Beachwood, Ohio, USA, Charlotte, North Carolina, Moon Township, Pennsylvania, Raleigh, Southfield, Michigan, Waukesha, Wisconsin ### [Trader Voice Product Area Lead](https://jobs.opennash.com/companies/jpmorganchase/jobs/effc8842f1c36d8dc9a0/) JPMorganChase · New York, NY, United States ### [Executive Director, Customer Experience Core Product - Benefits Platform](https://jobs.opennash.com/companies/jpmorganchase/jobs/5a849495a84b99f14793/) JPMorganChase · New York, NY, United States ### [Principal Product Manager, Voice of the Customer, Speed](https://jobs.opennash.com/companies/amazon/jobs/f8e8b3fa20bd6037cfde/) Amazon · US, WA, Bellevue OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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