[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hartford Financial Services jobs](https://jobs.opennash.com/companies/hartford-financial-services/) · [Search jobs](/search/) Hartford Financial Services · London, UK # Delegated Claims Specialist London, UK Listed on Hartford Financial Services’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on Hartford Financial Services’s careers site →](https://thehartford.wd5.myworkdayjobs.com/Careers_External/job/London-UK/Delegated-Claims-Specialist_R2627179) [OpenNash Jobs](https://jobs.opennash.com/) / [Hartford Financial Services](https://jobs.opennash.com/companies/hartford-financial-services/) / Delegated Claims Specialist ## Job description INTL Strategic Claims Associate - CH08YY We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. This role will be based in London, UK and you are required to have the necessary right to work details prior to application. The Delegated Claims Specialist is responsible for the oversight, governance, onboarding, monitoring, and performance management of Delegated Claims Administrators (DCAs), Third Party Administrators (TPAs), and Coverholders with delegated claims handling authority. The role supports The Hartford International's delegated claims framework by ensuring that delegated claims arrangements operate effectively, comply with internal claims management guidelines, regulatory requirements, conduct risk expectations, and contractual obligations. The Delegated Claims Specialist acts as a key liaison between Claims, Underwriting, Compliance, Legal, Finance, and external claims handling partners. ### Key Responsibilities Support the governance and oversight of all delegated claims arrangements. Maintain accurate records of DCA authorities, contracts, onboarding documentation, and relationship ownership. Ensure delegated claims handlers operate within approved authority limits and contractual terms. Monitor claims handling activities performed by DCAs and TPAs to ensure adherence to agreed service standards. Escalate claims, operational, compliance, or conduct concerns to Claims Management as appropriate. Coordinate end-to-end onboarding activities for new DCAs and TPAs. Facilitate due diligence reviews involving Compliance, Finance, Legal, and operational stakeholders. Review completed onboarding questionnaires, policies, procedures, and supporting documentation. Conduct periodic reviews of delegated claims handlers against contractual and operational requirements. Review Management Information (MI), bordereaux, audit findings, complaints data, leakage trends, and service metrics. Track remediation actions arising from audits, quality reviews, and operational assessments. Support ongoing monitoring activities throughout the DCA lifecycle. Coordinate delegated claims audits and file reviews. Validate compliance with claims handling authorities, reserving standards, settlement authority limits, and reporting requirements. Monitor closure of audit findings and corrective action plans. Ensure delegated claims arrangements comply with applicable internal policies, Lloyd's requirements, FCA expectations, and company governance standards. Support governance forums and committees through provision of reporting and analysis. Maintain accurate records of approvals, contracts, oversight reviews, and monitoring activities. Build effective relationships with DCAs, TPAs, Coverholders, Underwriters, Compliance, Finance, Legal, and Operations teams. Act as a primary operational contact for delegated claims queries. Maintain Vendor Panel including oversight, Terms of Engagement, fee structure and annual review. Facilitate quarterly peer review process in Audit Central ### Other Duties The job description is intended to describe the main duties only. Job holders are expected to maintain flexibility and perform all other reasonable duties that relate to the job as assigned by Hartford Global Specialty Procedures Ensures that all policies and procedures are adhered to Adhere to any common standards set across the company and ensures that policies and procedures are adequately documented Undertake continued Professional Development and comply with The Hartford, Global Specialty, procedure ### Experience & Qualifications Strong Excel and PowerPoint. Use of Management Information tools. Experience in delegated authority claims management. Reasonable educational standard, at least to A-level/college level. Preference for prior experience in a claims, operations or insurance role. About Us | Our Culture | What It’s Like to Work Here ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 24 days - Location: London, UK[Apply on Hartford Financial Services’s careers site →](https://thehartford.wd5.myworkdayjobs.com/Careers_External/job/London-UK/Delegated-Claims-Specialist_R2627179) ## More jobs at Hartford Financial Services ### [Bordereau Analyst](https://jobs.opennash.com/companies/hartford-financial-services/jobs/2ff5eca554c47f1c9b43/) London, UK ### [Senior Underwriter - Power & Renewables](https://jobs.opennash.com/companies/hartford-financial-services/jobs/05342709710926c58788/) London, UK ### [Underwriter - Ports & Terminals](https://jobs.opennash.com/companies/hartford-financial-services/jobs/7348a3d2d485855ee6f8/) London, UK ### [Application Developer](https://jobs.opennash.com/companies/hartford-financial-services/jobs/54335e2f88dea807f587/) London, UK ### [Ceded Reinsurance Technician](https://jobs.opennash.com/companies/hartford-financial-services/jobs/7e317c347187a3721c2d/) London, UK ## Similar jobs at other companies ### [(Senior) Underwriter:in - MGA / Delegated Authority Europe](https://jobs.opennash.com/companies/talanx/jobs/a9b58808af14f9d99aa8/) Talanx · Hannover, DE ### [Delegated Authority Underwriting Portfolio Solutions Manager](https://jobs.opennash.com/companies/allianz/jobs/d320d57d58c54808cfac/) Allianz · London, United Kingdom ### [Delegated Underwriting Expert](https://jobs.opennash.com/companies/allianz/jobs/99be41dbda0436c847cb/) Allianz · London, United Kingdom ### [Senior Fatigue & Damage Tolerance (F&DT) Engineer (Delegated Signatory)](https://jobs.opennash.com/companies/airbus/jobs/8e13437cc8bfb452cffd/) AIRBUS · Bristol Area ### [Delegated Authority Bordereau Analyst](https://jobs.opennash.com/companies/sompo/jobs/16f99711604afd0f01a8/) Sompo · London, United Kingdom OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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