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Hartford Financial Services · India GCC-Puppalaguda Village

# Amazon Connect Developer

India GCC-Puppalaguda Village Software Engineering 

Listed on Hartford Financial Services’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on Hartford Financial Services’s careers site →](https://thehartford.wd5.myworkdayjobs.com/Careers_External/job/India-GCC-Puppalaguda-Village/Amazon-Connect-Developer_R2625861)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hartford Financial Services](https://jobs.opennash.com/companies/hartford-financial-services/) / Amazon Connect Developer

## Job description

IND Staff Software Engineer - GCC011 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

### Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and modern contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect). The ideal candidate combines strong hands-on engineering experience (Python, DevOps, cloud-native architectures) with experience in contact center technologies (Amazon Connect, Genesys Cloud, NICE, or Five9).

We have a strong AI-first engineering mindset and are seeking engineers experienced with — or eager to adopt — AI-driven development practices and tooling.

### Key Responsibilities

Software Engineering & Development
- Develop, test, and maintain Contact Center solutions within Amazon
- Connect with Amazon Flow builder, Lambda, and Dynamo Support: IVR/contact flow development Routing logic and telephony integrations Voice, chat, and email channel capabilities
- Contribute to contact center migration and modernization efforts
- Design integrations across contact center platforms and enterprise systems
- Build and maintain APIs, microservices, and serverless solutions
- Ensure solutions meet performance, scalability, and security standards

### AWS & Cloud Engineering
- Implement solutions using AWS services, including: IAM (Identity & Access Management) Lambda / serverless compute API Gateway S3, DynamoDB, or RDS AI-First Engineering (Preferred) Leverage AI tools to accelerate development productivity and quality Apply AI-assisted approaches for: Code generation and refactoring
- Test case generation and defect analysis Documentation and knowledge sharing Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot-style tools, internal AI accelerators, or similar platforms)
- Contribute to building and integrating AI-enabled capabilities within customer experience platforms (e.g., routing intelligence, automation, insights) Agile Delivery
- Collaborate with Product Owners and Agile teams to refine user stories and deliver sprint commitments
- Participate in Agile ceremonies (planning, stand-ups, retrospectives, demos)
- Deliver working, production-ready software each sprint

### Quality & Engineering Excellence
- Develop and maintain automated unit and integration tests
- Participate in code reviews and enforce standards
- Troubleshoot defects and perform root cause analysis
- Ensure adherence to definition of done and quality benchmarks

### Required Skills & Experience

CCaaS / Telephony Platforms Hands-on experience with: Amazon Connect (preferred) OR similar platforms (Genesys Cloud, NICE, Five9)

Knowledge of: IVR/contact flows Routing logic and telephony integrations Omni-channel customer experience solutions AWS & Cloud Hands-on experience with AWS services: IAM (roles, policies, access control) Lambda, API Gateway Data services (DynamoDB, S3, RDS)

DevOps & CI/CD Experience with: Jenkins AWS CodePipeline (CodeBuild / CodeDeploy preferred)
- Strong understanding of CI/CD, automation, and version control (Git) Agile & SDLC Experience working in Agile (Scrum/Kanban) environments
- Familiarity with tools such as: Jira, Rally, or equivalent
- Strong understanding of iterative delivery and backlog refinement

### Professional Skills

Strong analytical and problem-solving skills Excellent communication and collaboration abilities Ability to thrive in a fast-paced, Agile environment

### Preferred Qualifications

Experience with: Event-driven architectures (Kafka, SNS/SQS) Observability tools (CloudWatch, Splunk) Infrastructure as Code (Terraform, CloudFormation) AWS certifications (Developer, Solutions Architect) Experience in large-scale cloud or contact center transformations Success Profile
- Delivers high-quality solutions aligned to sprint goals
- Demonstrates ownership from design through production support Actively adopts and champions AI-first development practices Team player who will step into any gap to create momentum, and challenge/advance team capability and engagement
- Contributes to engineering innovation, speed, and quality
- Balances delivery velocity with long-term architectural integrity About Us | Our Culture | What It’s Like to Work Here

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Jul 10, 2026
- Last checked: Oct 18, 2026
- Listed for: 100 days
- Location: India GCC-Puppalaguda Village[Apply on Hartford Financial Services’s careers site →](https://thehartford.wd5.myworkdayjobs.com/Careers_External/job/India-GCC-Puppalaguda-Village/Amazon-Connect-Developer_R2625861)

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