[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Group 1 Automotive jobs](https://jobs.opennash.com/companies/group-1-automotive/) · [Search jobs](/search/) Group 1 Automotive · Columbus, GA # Service BDC Representative - Group 1 Toyota Rivertown Columbus, GA, US Full-time Listed on Group 1 Automotive’s official careers site. Posted July 9, 2026. Check that it is still open and apply there. [Apply on Group 1 Automotive’s careers site →](https://careers-group1auto.icims.com/jobs/36572/service-bdc-representative---group-1-toyota-rivertown/job?in_iframe=1) [OpenNash Jobs](https://jobs.opennash.com/) / [Group 1 Automotive](https://jobs.opennash.com/companies/group-1-automotive/) / Service BDC Representative - Group 1 Toyota Rivertown ## Job description ### About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. ### Overview We are looking for a high-energy, results-driven Service BDC Agent to be the "voice" of our service department. Your primary goal is to turn inbound inquiries and outbound reminders into scheduled service appointments. This role is perfect for someone who thrives in a fast-paced environment and enjoys building rapport over the phone, text, and email.. In addition to competitive pay, we offer our associates the following benefits: Attractive Commission Structure: Performance-based bonuses for every appointment that is set and "shows". ### Career Growth Clear pathways to becoming a Service Advisor, BDC Manager, or Sales Consultant. ### Full Benefits Medical, Dental, Vision, 401(k), and Paid Time Off. ### Perks Employee discounts on vehicle purchases, parts, and service repairs. ### Responsibilities Lead Response: Respond to all service inquiries and website leads within minutes. ### Appointment Setting Manage high-volume inbound/outbound calls to schedule vehicle maintenance, repairs, and recalls. ### Outbound Outreach Conduct 160+ daily outbound touches for service reminders, missed appointments, and declined service follow-ups to keep the service drive full. ### CRM Management Log every interaction with 100% accuracy in our CRM/Xtime. ### Goal Tracking Meet or exceed daily KPIs for call volume, appointment set rates, and appointment show rates. ### Customer Education Promote current dealership service specials and maintenance packages to maximize upsell opportunities. ### Qualifications Experience: Previous automotive industry experience is required. ### Tech Savvy Skilled in using CRM software, Microsoft Office, and Xtime. ### Communication Elite phone etiquette and the ability to follow professional scripts while remaining personable. ### Resilience A "can-do" attitude and the ability to handle customer objections with empathy. ### Availability Monday-Saturday 9 am-6 pm (rotating Saturdays). Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law. ## At a glance - Posted by the employer: Jul 9, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 103 days - Location: Columbus, GA, US - Employment type: Full-time[Apply on Group 1 Automotive’s careers site →](https://careers-group1auto.icims.com/jobs/36572/service-bdc-representative---group-1-toyota-rivertown/job?in_iframe=1) ## More jobs at Group 1 Automotive ### [Automotive Service Advisor - Group 1 Ford of Rivertown](https://jobs.opennash.com/companies/group-1-automotive/jobs/1e4b91ada6c70b06d81c/) Columbus, GA, US ### [Automotive Service Advisor - Group 1 Toyota Rivertown](https://jobs.opennash.com/companies/group-1-automotive/jobs/c5b421dfe16362e8010d/) Columbus, GA, US ### [Service Porter - Group 1 Ford of Rivertown](https://jobs.opennash.com/companies/group-1-automotive/jobs/238d9417205b664c2f8f/) Columbus, GA, US ### [Service Porter - Group 1 Toyota Rivertown](https://jobs.opennash.com/companies/group-1-automotive/jobs/17f678ef20ea5064bd07/) Columbus, GA, US ### [Automotive Mechanics and Technicians - Group 1 Ford of Rivertown](https://jobs.opennash.com/companies/group-1-automotive/jobs/75a597a06cc507d6cf57/) Columbus, GA, US ## Similar jobs at other companies ### [Service BDC Representative](https://jobs.opennash.com/companies/penske-automotive/jobs/ce50bcbd2f3beaf302bd/) Penske Automotive · Jersey City, NJ ### [Toyota Service BDC Representative](https://jobs.opennash.com/companies/lithia-motors/jobs/2b570c9a2c6cbbb0d24b/) Lithia Motors · Priority Toyota Chesapeake, Chesapeake, VA ### [BDC General Manager](https://jobs.opennash.com/companies/lowes/jobs/52d4b478da348e233dd7/) Lowe's · Lowe's Groveport, OH BDC ### [BDC Representative](https://jobs.opennash.com/companies/penske-automotive/jobs/8e301d04f85438d9de72/) Penske Automotive · Phoenix, AZ ### [BDC Maintenance Utility Team Member - Days](https://jobs.opennash.com/companies/lowes/jobs/a37f6431ae5cc424626a/) Lowe's · Lowe's Groveport, OH BDC OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)