[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Group 1 Automotive · Houston, TX # Remote Customer Experience Center Specialist Houston, TX, US Remote Full-time $15.00 per hour Listed on Group 1 Automotive’s official careers site. Posted November 4, 2026. Check that it is still open and apply there. [Apply on Group 1 Automotive’s careers site →](https://careers-group1auto.icims.com/jobs/37185/remote-customer-experience-center-specialist/job?in_iframe=1) [OpenNash Jobs](https://jobs.opennash.com/) / [Group 1 Automotive](https://jobs.opennash.com/companies/group-1-automotive/) / Remote Customer Experience Center Specialist ## Job description ### About Us Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward. ### Overview English & Bilingual (Spanish/English) ### Opportunities Available Location Remote (Greater Houston Area Residents Only) Group 1 Automotive, Inc is seeking to hire a Remote Customer Experience Center Specialist. This role serves as the first point of contact for customers seeking vehicle service, delivering an exceptional customer experience while helping connect customers with the appropriate dealership resources. The Remote Customer Service & Appointment Specialist is responsible for providing outstanding customer service by assisting customers with vehicle service inquiries, scheduling service appointments, and resolving questions in a professional and efficient manner. This position supports multiple Group 1 dealerships while serving as a trusted resource for customers throughout their service experience. This is not a cold-calling sales role. Instead, you'll engage with customers who contact us directly, providing guidance on maintenance recommendations, warranty questions, roadside assistance, and appointment scheduling while ensuring every interaction reflects Group 1 Automotive's commitment to exceptional customer service. The ideal candidate is customer-focused, enjoys helping others, communicates effectively, and thrives in a fast-paced environment where multitasking and attention to detail are essential. ### Responsibilities Customer Service Serve as the primary point of contact for inbound customer calls regarding vehicle service needs. Deliver exceptional customer service by professionally addressing customer questions and concerns. Build positive customer relationships while representing the Group 1 Automotive brand. Appointment Scheduling Schedule service appointments for multiple dealership locations while maximizing service lane efficiency. Recommend appropriate appointments based on customer needs, manufacturer maintenance schedules, and dealership availability. Confirm appointment details and provide customers with service expectations. Customer Support Respond to customer inquiries related to: Vehicle maintenance Service pricing Warranty coverage Roadside assistance Vehicle status updates Resolve customer concerns or coordinate with the appropriate dealership personnel to ensure timely resolution. Documentation & Systems Accurately document customer interactions and appointment details within multiple computer systems. Maintain complete and accurate customer records while adhering to Company standards. Navigate multiple applications simultaneously while maintaining productivity and service quality. Team Collaboration Partner with dealership Service Advisors, Service Managers, and other internal teams to support a seamless customer experience. Contribute to team performance goals while maintaining high customer satisfaction standards. Demonstrate behaviors consistent with Group 1 Automotive's Values of Integrity, Transparency, Professionalism, Teamwork, and Respect. ### Qualifications Required Minimum of six months of experience in: Customer service Call center Retail Hospitality Appointment scheduling Or another customer-facing environment Excellent verbal communication and active listening skills. Strong customer service and problem-solving abilities. Comfortable recommending services and asking for the appointment when appropriate. Strong computer proficiency with the ability to navigate multiple systems simultaneously. Excellent organizational skills with strong attention to detail. Reliable attendance and the ability to work independently in a remote environment. Professional home office with high-speed internet (minimum 30 Mbps). Must reside within the Greater Houston area. Preferred Bilingual (English/Spanish). Automotive dealership or service experience. Experience with appointment scheduling or customer contact center environments. Compensation & Benefits Pay— $15.00 per hour and opportunity for overtime Monthly performance bonus opportunities Overtime opportunities $80 monthly technology allowance Paid training Annual performance reviews with merit increases Performance-based paid time off Employee discounts on vehicles, parts, and service Employee referral bonus opportunities of up to $800 Schedule Candidates must be available to work one of the following shifts: 10:00 AM – 7:00 PM 10:30 AM – 7:30 PM 11:00 AM – 8:00 PM Rotating Saturdays (work one Saturday, followed by two Saturdays off) Every Sunday off Work Environment Fully remote position for candidates residing in the Greater Houston area. Fast-paced customer contact environment supporting multiple dealership locations. Work requires frequent interaction with customers, dealership personnel, and multiple computer systems while maintaining productivity and service quality. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law. ## At a glance - Posted by the employer: Nov 4, 2026 - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: 6 days - Location: Houston, TX, US - Work arrangement: Remote - Employment type: Full-time - Pay: $15.00 per hour[Apply on Group 1 Automotive’s careers site →](https://careers-group1auto.icims.com/jobs/37185/remote-customer-experience-center-specialist/job?in_iframe=1) ## Hiring at Group 1 Automotive - Open jobs: 560 - New in the last 7 days: After two weekly collections - Tracked since: Oct 20, 2026 [All Group 1 Automotive jobs](https://jobs.opennash.com/companies/group-1-automotive/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Group 1 Automotive ### [Warranty Assistant Manager, BSC](https://jobs.opennash.com/companies/group-1-automotive/jobs/c2aef4dcb60890f8f700/) Houston, TX, US ### [Accounts Receivable Clerk](https://jobs.opennash.com/companies/group-1-automotive/jobs/1acc254077e4a2702319/) ### [Acquisition Specialist](https://jobs.opennash.com/companies/group-1-automotive/jobs/c83029c0ade79a2d3129/) ### [Acquisition Specialist-Bob Howard Toyota](https://jobs.opennash.com/companies/group-1-automotive/jobs/4747320ed1c5efaf9c78/) ### [Automotive BDC](https://jobs.opennash.com/companies/group-1-automotive/jobs/444f1918816dc1790b1f/) ## Similar jobs at other companies ### [Lead, Customer Experience Research in Remote, Pennsylvania, United States of America | Marketing at Cencora](https://jobs.opennash.com/companies/cencora/jobs/780225d158d2c355828d/) Cencora · Remote, Pennsylvania, United States of America ### [Recruiter - Healthcare Experience Required - NON REMOTE](https://jobs.opennash.com/companies/universal-health-services/jobs/64e8b08eacfbc684a8a2/) Universal Health Services · WASHINGTON, DC ### [Customer Experience & Analytics Internship (Remote) – Summer 2027 (Undergraduate)](https://jobs.opennash.com/companies/molina-healthcare/jobs/6d498f551a9063dec13e/) Molina Healthcare · United States ### [Software Trainer, Yardi - prior Yardi training experience required - REMOTE (US)](https://jobs.opennash.com/companies/welltower/jobs/414340a9a975560c7369/) Welltower · United States ### [Senior Business Applications Analyst, Estate Management - Yardi FM/Yardi Maintenance IQ experience preferred - REMOTE (US, UK, or Canada)](https://jobs.opennash.com/companies/welltower/jobs/198be3818aa9dceec99b/) Welltower · United States [Jobs in Houston, TX](/locations/us/tx/houston/)[Jobs in Texas](/locations/us-tx/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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