[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Globe Life jobs](https://jobs.opennash.com/companies/globe-life/) · [Search jobs](/search/) Globe Life · Remote # Bilingual Customer Retention Representative (Remote) Remote Remote Full-time Listed on Globe Life’s official careers site. Posted August 18, 2026. Check that it is still open and apply there. [Apply on Globe Life’s careers site →](https://globelife.wd5.myworkdayjobs.com/AILife-Careers/job/Remote/Bilingual-Customer-Retention-Representative--Remote-_JR100652-2) [OpenNash Jobs](https://jobs.opennash.com/) / [Globe Life](https://jobs.opennash.com/companies/globe-life/) / Bilingual Customer Retention Representative (Remote) ## Job description At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. ### Role Overview Could you be our next Bilingual Customer Retention Representative? American Income Life is looking for a Bilingual Customer Retention Representative to join the team! As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage. This is a remote / work-from-home position. We have full-time and part-time positions available with morning and evening shifts. ### What You Will Do Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. ### Outbound Lapse Recovery Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. ### Customer Consultation Assess individual policyholder situations and recommend appropriate coverage adjustments. ### Relationship Building Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. ### Documentation Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. ### Product Knowledge Stay current on life insurance products, policy features, and company procedures to provide accurate information. ### Communication Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. ### Performance Metrics and KPI Achievement Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards. ​ What You Can Bring: Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages. High school diploma or equivalent. Basic Microsoft Office Skills, including Word, Excel, and Outlook. Minimum Typing speed of 30 wpm. Experience in a call center environment preferred. Some experience in insurance and/or sales is preferred. Excellent verbal and written communication skills. Ability to solve complex policyholder issues with a positive attitude. Ability to work in a fast-paced environment and work well under pressure. Knowledge of life and/or health insurance terminology preferred. ### How American Income Life Will Support You Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including a pension plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters. ## At a glance - Posted by the employer: Aug 18, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 61 days - Location: Remote - Work arrangement: Remote - Employment type: Full-time[Apply on Globe Life’s careers site →](https://globelife.wd5.myworkdayjobs.com/AILife-Careers/job/Remote/Bilingual-Customer-Retention-Representative--Remote-_JR100652-2) ## More jobs at Globe Life ### [Customer Retention Representative (Remote)](https://jobs.opennash.com/companies/globe-life/jobs/5c999e87eb80e4c0dd54/) Remote ### [Part-Time Customer Retention Representative - PM Shift (Remote)](https://jobs.opennash.com/companies/globe-life/jobs/4fcf52ecbc0ec293d42c/) Remote ### [Inbound Sales Agent (Remote)](https://jobs.opennash.com/companies/globe-life/jobs/8c694100250befd60bb0/) Remote ### [Insurance Sales Agent, Existing Customers (Remote)](https://jobs.opennash.com/companies/globe-life/jobs/08ed58e35ae9dfe8d3ef/) Remote ### [Customer Retention Representative Part- time AM Shift (Remote)](https://jobs.opennash.com/companies/globe-life/jobs/e66b647e5fbfad4bce03/) Waco, Texas ## Similar jobs at other companies ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/waste-connections/jobs/82be57b054096203708e/) Waste Connections · Alvin, Texas, United States of America ### [Sales and Account Retention Representative (Bilingual Spanish)](https://jobs.opennash.com/companies/charter-communications/jobs/93e53f1e71e8eb2982a9/) Charter Communications · San Antonio, TX ### [Sales and Account Retention Representative (Bilingual Spanish)](https://jobs.opennash.com/companies/charter-communications/jobs/dd86c3c5de9f3431ec8d/) Charter Communications · Harlingen, TX ### [Customer Experience Banker (Bilingual Spanish)- Chicago, IL Brickyard](https://jobs.opennash.com/companies/huntington-bank/jobs/df7dc993b1445181d0c7/) Huntington Bank · Chicago, IL ### [Outlet Customer Experience Specialist, Advisor (Bilingual Preferred)](https://jobs.opennash.com/companies/best-buy/jobs/1f24dba2d98a820b6f1c/) Best Buy · Manassas, Virginia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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