[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Global Payments jobs](https://jobs.opennash.com/companies/global-payments/) · [Search jobs](/search/)

Global Payments · Cuajimalpa, Mexico

# Supervisor Client Services

Cuajimalpa, Mexico Full-time Manager or lead Customer Support 

Listed on Global Payments’s official careers site. Posted October 10, 2026. Check that it is still open and apply there.
[Apply on Global Payments’s careers site →](https://tsys.wd1.myworkdayjobs.com/TSYS/job/CUAJIMALPA--MEXICO/Supervisor-Client-Services_R0074791)

[OpenNash Jobs](https://jobs.opennash.com/) / [Global Payments](https://jobs.opennash.com/companies/global-payments/) / Supervisor Client Services

## Job description

Summary of This Role Manages the technical client service team. Sets policies and procedures in the provision of technical support to clients consistent with contractual obligations. Manages team members who are the primary contact with the client to either resolve client issues or define the problem for subsequent action. Partners with Technical and Account Management to develop solutions for clients. Monitors and controls client performance to service level agreements to be used in business planning as well as compilations of the data and indicators for control organizations.

Develops and oversees the implementation of support strategies as business revenue stream. What Part Will You Play? Provides overall support of internal client(s). Oversees the production of the team and initiates contact with all parties to resolve outstanding issues/exceptions. Escalates issues to internal departments when necessary. Exhibits the ability to adapt, modify or establish processes or procedures as needed to resolve situations.

Directs a team that delivers quality customer service by understanding the client’s and Global Payments' strategic initiatives, ensuring sound decisions are being made, understanding the financial implications, identifying revenue opportunities and ensuring service level agreements are met. Establishes, maintains and strengthens positive working relationships with all internal stakeholders, clients and counterparts to set priorities for work efforts and to build collaborative teams.

Lead, participate, facilitate, or serve on focus groups, and improvement initiatives. Collaborate with multiple internal functional areas to identify, interpret, analyze and verify client impact/benefit related to system, module, product or project changes. Ensures team members and the client understand the changes and impacts of the associated requirements (e.g. monetary impacts, compromised data, impact of system changes and/or issues to Global Payments, client, and/or vendor).

Manages team resources to help restore normal operations quickly in the case of a service disruption, minimizing business and client impact. Tasks include coordinating, facilitating and resourcing critical incident and remediation management. Assist internal partners in root cause analysis and corrective actions to ensure issues are resolved in a timely manner. Not an exhaustive list; other duties as assigned. ​ What Are We Looking For in This Role?

### Minimum Qualifications

Bachelor's Degree Relevant Experience or Degree in: related field of study from an accredited university is preferred. Relevant experience in lieu of a degree will be considered. Typically a minimum of 4 years related professional experience

### Preferred Qualifications

None Identified What Are Our Desired Skills and Capabilities? None Identified

## At a glance
- Posted by the employer: Oct 10, 2026
- First seen by OpenNash: Oct 10, 2026
- Last checked: Oct 17, 2026
- Listed for: 7 days
- Location: Cuajimalpa, Mexico
- Employment type: Full-time[Apply on Global Payments’s careers site →](https://tsys.wd1.myworkdayjobs.com/TSYS/job/CUAJIMALPA--MEXICO/Supervisor-Client-Services_R0074791)

## More jobs at Global Payments

### [Analyst, Customer Support Billing](https://jobs.opennash.com/companies/global-payments/jobs/102fc772fea732fd6d5d/)

Cuajimalpa, Mexico

### [Customer Service Representative I](https://jobs.opennash.com/companies/global-payments/jobs/0d9703af1c3b690eab86/)

Cuajimalpa, Mexico

## Similar jobs at other companies

### [VP Client Services/Client Services Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/fe8e2547e99a2faaa17b/)

HSBC Holdings · Taipei, Taipei City, Taiwan

### [client services intern](https://jobs.opennash.com/companies/richemont/jobs/7472122a5c25a379876b/)

Richemont 

### [manager client services](https://jobs.opennash.com/companies/richemont/jobs/dc956b37791f5ce40a91/)

Richemont 

### [(UAE Nationals Only) Client Services Manager -MG Client Coverage](https://jobs.opennash.com/companies/mashreq-bank/jobs/6b4c98198ad7618b3234/)

Mashreq Bank · United Arab Emirates

### [Client Services Senior Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/76448652e8e5a09603d2/)

JPMorganChase · BOURNEMOUTH, DORSET, United Kingdom

[Customer Support jobs](/functions/customer-support/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)