[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Global Payments jobs](https://jobs.opennash.com/companies/global-payments/) · [Search jobs](/search/) Global Payments · Pune, India +1 more # Service Delivery Mgr (Linux, AWS, SQL, ITIL)- - 6-8years Experience – Pune/Indore- Rotational Shift 24*7 Pune, India +1 more Full-time Design Listed on Global Payments’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Global Payments’s careers site →](https://tsys.wd1.myworkdayjobs.com/TSYS/job/PUNE--INDIA/Service-Delivery-Mgr--Linux--AWS--SQL--ITIL-----6-8years-Experience---Pune-Indore--Rotational-Shift-24-7_R0075602) [OpenNash Jobs](https://jobs.opennash.com/) / [Global Payments](https://jobs.opennash.com/companies/global-payments/) / Service Delivery Mgr (Linux, AWS, SQL, ITIL)- - 6-8years Experience – Pune/Indore- Rotational Shift 24*7 ## Job description Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Service Delivery Manager - P3 to join our ever-evolving SRE Team and help us unleash the potential of every business. What you’ll own Act as the primary point of contact for application and production support activities. This role is of Individual contributor, you will not be handling any team Monitor application health, system performance, and service availability. Analyze, troubleshoot, and resolve incidents, service requests, and production issues within SLA timelines. Coordinate with development, infrastructure, database, and vendor teams to drive issue resolution. Lead root cause analysis (RCA) for major incidents and ensure preventive actions are implemented. Manage change, release, and deployment activities across environments. Review system alerts, logs, and monitoring dashboards to proactively identify risks. Ensure compliance with ITIL processes including Incident, Problem, Change, and Service Request Management. Maintain operational documentation, knowledge articles, runbooks, and support procedures. Track service metrics, KPIs, and prepare operational reports for stakeholders. Support disaster recovery (DR) exercises and business continuity activities. Mentor junior analysts and provide technical guidance to the team. Participate in on-call support, weekend releases, and critical production activities as required. Drive continuous service improvement initiatives to enhance system stability and customer satisfaction. What you bring Strong experience in Application Support / Production Support. Hands on experience of AWS / Devops Tools for Production support tasks Knowledge of ITIL processes and Service Management. Experience with ServiceNow, Cloud Dashboard or similar ticketing tools Understanding of Linux/Unix, Scripting, SQL, DB2, APIs, and cloud platforms Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Ability to handle high-priority incidents and work in a fast-paced environment. About the team Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global. LinkedIn # (#LI- Susmita Tripathy) ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 17, 2026 - Last checked: Oct 17, 2026 - Listed for: 4 days - Location: Pune, India +1 more - Employment type: Full-time[Apply on Global Payments’s careers site →](https://tsys.wd1.myworkdayjobs.com/TSYS/job/PUNE--INDIA/Service-Delivery-Mgr--Linux--AWS--SQL--ITIL-----6-8years-Experience---Pune-Indore--Rotational-Shift-24-7_R0075602) ## More jobs at Global Payments ### [Lead UX Designer](https://jobs.opennash.com/companies/global-payments/jobs/3ad7ad65443888906346/) ### [AI & Data Platform Engineer](https://jobs.opennash.com/companies/global-payments/jobs/09870be79bac64347bbc/) Alpharetta, Georgia ### [AI Engineer](https://jobs.opennash.com/companies/global-payments/jobs/593bb22f535016abf0c3/) Alpharetta, Georgia ### [AI Engineer](https://jobs.opennash.com/companies/global-payments/jobs/0b7a429a5b00272936ce/) London, United Kingdom ### [AI Strategic: Partnership Manager](https://jobs.opennash.com/companies/global-payments/jobs/ddde2ae4a0d6bed34b44/) London, United Kingdom ## Similar jobs at other companies ### [Sr Mgr, Diagnostic and Preventative Service Program Delivery](https://jobs.opennash.com/companies/cvs-health/jobs/8d526e7002404d08fbe1/) CVS Health ### [Director, Service Delivery](https://jobs.opennash.com/companies/aegon/jobs/15360fbcaa623adb9eb7/) Aegon ### [Service Delivery Manager Support Services](https://jobs.opennash.com/companies/ntt/jobs/5b0fb8849466e970a53e/) NTT · Capellen, Luxembourg ### [HR Service Delivery Analyst](https://jobs.opennash.com/companies/accenture/jobs/1082c31d1680adc5329f/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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