[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All General Mills jobs](https://jobs.opennash.com/companies/general-mills/) · [Search jobs](/search/) General Mills · Powai, Mumbai, MH # Customer Operations Specialist Powai, Mumbai, MH Operations Listed on General Mills’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on General Mills’s careers site →](https://genmills.wd1.myworkdayjobs.com/GMI_External_Careers/job/Powai-Mumbai-MH/Customer-Operations-Specialist_10129340) [OpenNash Jobs](https://jobs.opennash.com/) / [General Mills](https://jobs.opennash.com/companies/general-mills/) / Customer Operations Specialist ## Job description COMPANY ### OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.​ OVERVIEW Own day-to-day customer operations for assigned General Mills customers, serving as a key contact for order management and service issue resolution. Partner with Field Sales, Supply Chain, logistics teams, and customer representatives to resolve issues accurately, maintain service levels, and improve end-to-end process efficiency. This role offers the opportunity to make a direct impact on customer experience and supply chain performance. This job requires to work in 3.30PM-12:30AM shift. ### KEY ACCOUNTABILITIES - Manage customer orders and related transactions accurately and within defined service timelines. - Investigate and resolve issues related to order processing, product or service delivery, returns, and refunds. - Respond to customer inquiries through phone, email, and chat with clear, professional communication and timely follow-through. - Escalate complex issues with complete background information and coordinate with the appropriate teams through resolution. - Maintain accurate customer interaction and transaction records in relevant systems; use data to identify recurring issues and trends. - Collaborate with Field Sales, Supply Chain, logistics, and customer teams to improve processes, efficiency, and customer satisfaction. ### MINIMUM QUALIFICATIONS - Bachelor's degree in Logistics, Supply Chain, Business, or a related field. - 3–5 years of experience in customer operations, order management, customer service, or supply chain operations. - Working knowledge of Microsoft Office and customer relationship or order management systems. - Strong communication, problem-solving, prioritization, collaboration, adaptability, and follow-through skills. - Individual contributor role; people-management experience is not required. ### PREFERRED QUALIFICATIONS - 5–7 years of relevant experience, preferably in a consumer goods or supply chain environment. - Experience using operational data to identify root causes and deliver process improvements. - Experience working with cross-functional or global teams across time zones. ELIGIBILITY Applicants must meet minimum age qualifications in the country in which the job is located. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Aug 20, 2026 - Last checked: Oct 18, 2026 - Listed for: 59 days - Location: Powai, Mumbai, MH[Apply on General Mills’s careers site →](https://genmills.wd1.myworkdayjobs.com/GMI_External_Careers/job/Powai-Mumbai-MH/Customer-Operations-Specialist_10129340) ## More jobs at General Mills ### [Business Activator](https://jobs.opennash.com/companies/general-mills/jobs/4b6d44e5e377d7f38f51/) Powai, Mumbai, MH ### [GIC - Sr Analyst – Business Systems (PMO)](https://jobs.opennash.com/companies/general-mills/jobs/47db458180940678fd18/) Powai, Mumbai, MH ### [Operations Business Specialist, ESC](https://jobs.opennash.com/companies/general-mills/jobs/a9b60b1dd9b2ec0f4f5c/) Powai, Mumbai, MH ### [Sr. Project Manager, GTM PMO, GIC SC](https://jobs.opennash.com/companies/general-mills/jobs/475bef1ae0af563738ff/) Powai, Mumbai, MH ### [Technical Engineer - SAP Development (ABAP)](https://jobs.opennash.com/companies/general-mills/jobs/000752eeff6766f2aaf5/) Powai, Mumbai, MH ## Similar jobs at other companies ### [Customer Program Manager, AFR Customer Operations](https://jobs.opennash.com/companies/deutsche-post/jobs/d6f2c97ff07351008e39/) Deutsche Post · Shanghai, China, People's Republic of ### [Customer Operations Manager](https://jobs.opennash.com/companies/microsoft/jobs/c83c2ff807c62bea840c/) Microsoft · India, Karnataka, Bangalore ### [Customer Operations Specialist](https://jobs.opennash.com/companies/cargill/jobs/b04c795991affc467aff/) Cargill · Sofia, Bulgaria +1 more ### [Internship: Customer Operations Department: customer service and order management](https://jobs.opennash.com/companies/abb/jobs/049e0b970d53505d0f6e/) ABB · Sant Quirze del Valles, Barcelona, Spain OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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