[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All General Dynamics jobs](https://jobs.opennash.com/companies/general-dynamics/) · [Search jobs](/search/) General Dynamics · Paris, AR # Customer Service Lead operations Paris, AR, US On-site Full-time Manager or lead Customer Support Listed on General Dynamics’s official careers site. Posted June 27, 2026. Check that it is still open and apply there. [Apply on General Dynamics’s careers site →](https://www.gd.com/careers/customer-service-lead-operations-paris-ar-us-6112-jet-opportunity) [OpenNash Jobs](https://jobs.opennash.com/) / [General Dynamics](https://jobs.opennash.com/companies/general-dynamics/) / Customer Service Lead operations ## Job description ### Responsibilities for this Position Location Paris, Le Bourget, FR, 95500 Flexible Work Arrangement: Onsite Career Level: Technicians / Crew Requisition Id: 6112 ### Position Summary Le chef d'quipe de la gestion des oprations supervise les agents de gestion des oprations pendant leur service au FBO de Paris. Il/elle assure la gestion efficace des oprations lies aux services de manutention, supervise le personnel et les quipements, gre la planification et favorise la collaboration avec d'autres dpartements oprationnels. Ce rle consiste diriger par l'exemple, motiver et coordonner l'quipe afin de fournir un excellent service client et une qualit oprationnelle. L'quipe principale doit avoir une excellente et irreprochable prsentation en qualit d'ambassadeur de notre entreprise ### Minimum Requirements Fournir une structure organisationnelle et une rpartition des tches Dployer une orientation pour un service irrprochable Motiver et dvelopper les collaborateurs, raliser les valuations de performance et grer les relations au sein des effectifs. Assurer un effectif adapt et une communication efficace au sein de l'quipe. Favoriser un esprit d'quipe fort et la collaboration avec les autres dpartements oprationnels. Capable de travailler en shift et faire des astreintes ### Main Responsibilities Service client et communication Utiliser les retours clients pour amliorer continuellement les services et processus. Traiter rapidement et professionnellement les demandes et rclamations clients, en escaladant si ncessaire. Assurer la gouvernance et l'adoption des procdure internes existantes et nouvelles tre courtois et orient clients Gestion oprationnelle Grer et coordonner les oprations quotidiennes du FBO durant le service, en conformit avec les politiques Jet Aviation et la rglementation aroportuaire applicable. Promouvoir et appliquer les procdures de scurit et sret sur le tarmac et dans le FBO. Participer activement au Systme de Gestion de la Scurit et de la Qualit, en encourageant une culture positive de la scurit et en signalant les risques, quasi-accidents et incidents. Organiser les briefings de service et runion pour maintenir les standards oprationnels. Remonter au Responsable FBO les incidents oprationnels et de scurit, en ralisant les premires investigations et actions correctives immdiates. Collaboration et reporting Travailler en troite collaboration avec les autres dpartements oprationnels pour assurer une prestation fluide et efficace. Fournir des rapports prcis et en temps utile au Responsable FBO sur les activits du service, la performance du personnel et les problmatiques oprationnelles. Assister le Responsable FBO dans le recrutement et l'intgration des nouveaux agents Trouver des axes pour doper nos services additionnels Desired Characteristics Qualifications 5 ans d'exprience avre dans l'aviation et la gestion des oprations d'avions d'affaires. Diplme d'ducation gnrale requis. Titulaire du permis de conduire Comptences personnelles Excellentes comptences interpersonnelles et communicationnelles pour interagir efficacement avec les employs, clients et autorits. Comptences en leadership, prise de dcision oprationnelle et orientation client. Capacit travailler sous pression avec rsilience et esprit d'quipe. Matrise des outils Microsoft Office (Excel, Word, PowerPoint) et applications web. Aptitude prsenter clairement des informations la direction, aux collgues et subordonns. Etre rigoureux et savoir travailler sous pression Langues Franais: oral et crit Anglais: courant (oral et crit) Work Environment CDI - Aroport le Bourget Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement. PI285509996 ## At a glance - Posted by the employer: Jun 27, 2026 - First seen by OpenNash: Jul 13, 2026 - Last checked: Oct 19, 2026 - Listed for: 114 days - Location: Paris, AR, US - Work arrangement: On-site - Employment type: Full-time[Apply on General Dynamics’s careers site →](https://www.gd.com/careers/customer-service-lead-operations-paris-ar-us-6112-jet-opportunity) ## More jobs at General Dynamics ### [Client Services Manager | General Dynamics](https://jobs.opennash.com/companies/general-dynamics/jobs/c17e62bfea086f59b8b1/) Washington, District of Columbia, US ### [Client Services Team Lead | General Dynamics](https://jobs.opennash.com/companies/general-dynamics/jobs/b48bc4355942a2b64700/) Arlington, VA, US ### [Customer Service Agent (Flight Operations) | General Dynamics](https://jobs.opennash.com/companies/general-dynamics/jobs/1ec2bb196b88827ce19e/) Singapore, Other / Non-US, SG ### [Customer Service Representative - October 26 Start! | General Dynamics](https://jobs.opennash.com/companies/general-dynamics/jobs/81c4573c2e116d89b436/) Las Cruces, NM, US ### [Customer Service Representative - hourly contract | General Dynamics](https://jobs.opennash.com/companies/general-dynamics/jobs/9c79cc03b3eba12e4f6d/) Geneva, Other / Non-US, CH ## Similar jobs at other companies ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service/Service Booth Clerk](https://jobs.opennash.com/companies/kroger/jobs/231be0aa55380fb809fc/) Kroger · Albuquerque, NM, United States ### [Field Reimbursement Specialist in Remote, Illinois, United States of America | Customer Operations and Service at Cencora](https://jobs.opennash.com/companies/cencora/jobs/9eb1eab11d151dbbed68/) Cencora · Remote, Illinois, United States of America ### [Field Reimbursement Specialist in Richmond, Virginia, United States of America | Customer Operations and Service at Cencora](https://jobs.opennash.com/companies/cencora/jobs/1ffc00e43be8734cddec/) Cencora · Richmond, Virginia, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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