[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Gen Digital jobs](https://jobs.opennash.com/companies/gen-digital/) · [Search jobs](/search/) Gen Digital · USA - Mountain View, CA # Director, Product Management for Customer Engagement Platform USA - Mountain View, CA Full-time Director Product Listed on Gen Digital’s official careers site. Posted September 25, 2026. Check that it is still open and apply there. [Apply on Gen Digital’s careers site →](https://jobs.ashbyhq.com/gen-digital/5b686799-29e7-4473-a8de-66c7ddfe7830) [OpenNash Jobs](https://jobs.opennash.com/) / [Gen Digital](https://jobs.opennash.com/companies/gen-digital/) / Director, Product Management for Customer Engagement Platform ## Job description We are seeking an accomplished Director of Product Management to lead the Customer Engagement Platform (CEP) product organization at Gen Digital. CEP powers licensing, identity, and customer-facing experiences across Gen’s multi-brand portfolio, including Norton, Avast, LifeLock, AVG, Avira, and CCleaner, serving hundreds of millions of users worldwide. As a senior member of the product leadership team, you will own the end-to-end product strategy and roadmap for licensing infrastructure, identity backend platforms, and the next-generation customer portal. You will work in close partnership with Engineering, Design, Data, Finance, and Commercial stakeholders to deliver platform capabilities that drive acquisition, retention, and monetization at scale. ### Key Responsibilities - Define and communicate a multi-year product vision and roadmap for the Customer Engagement Platform, spanning licensing infrastructure, identity backend services, and the next-generation customer portal, while ensuring alignment with Gen’s commercial objectives across eCommerce, subscriptions, and renewals. - Lead, mentor, and grow a team of product managers by establishing strong product rituals, prioritization frameworks, and a culture of data-informed decision-making across both platform and consumer-facing workstreams. - Own the product roadmap for Gen’s licensing and entitlement infrastructure, including platform APIs, entitlement models, and licensing lifecycle management covering trial, activation, renewal, and transfer across diverse go-to-market motions, including direct and channel partnerships. - Drive the identity backend product roadmap, including authentication, account management, and single sign-on across Gen’s brand ecosystem, championing security-first design while delivering high-conversion, low-friction user experiences at global scale. - Lead the strategy for Gen’s next-generation customer portal, a unified and composable experience serving millions of subscribers, by prioritizing features that drive measurable outcomes in activation, cross-sell, upsell, and retention, while leveraging personalization infrastructure and in-product messaging to deliver contextually relevant experiences. - Partner closely with Engineering, Design, Finance, and Revenue Operations to align the platform roadmap with go-to-market strategy, pricing models, and customer acquisition and retention goals. - Serve as the primary product point of contact for CEP across eCommerce, payments, billing, and accounts leadership, navigating complex multi-brand and multi-region dependencies with strong stakeholder alignment. - Drive the adoption of AI and data-driven experimentation within the product development lifecycle to accelerate delivery velocity and strengthen product intelligence across the platform. - Lead talent management efforts, including recruitment, mentoring, performance management, and organizational development for a global, multicultural product team. - Partner closely with Legal, Compliance, and Security to ensure platform adherence to data privacy, licensing integrity, and regional regulatory requirements, including GDPR and applicable identity and consumer protection standards. - Represent the product function in cross-functional and executive forums, contributing to company-wide strategy and decision-making related to monetization, platform modernization, and the customer lifecycle. ### Qualifications - Bachelor’s or Master’s degree in Computer Science, Business, Engineering, or a related field. - 12+ years of progressive product management experience, including at least 4 years in a senior product leadership role managing product management teams. - Deep domain expertise in one or more of the following areas: software licensing platforms, identity and authentication systems, or B2C customer portal products, with a demonstrated track record of building platform products that operate at scale for 100M+ users or transactions. - Experience defining and delivering API-driven platform products in close partnership with engineering organizations, with the ability to engage at the architecture level on licensing entitlements, identity protocols, and portal infrastructure. - Strong command of product metrics, experimentation frameworks, and data-informed roadmap prioritization, with a proven ability to influence and align senior stakeholders across Engineering, Commercial, and executive functions. - Excellent written and verbal communication skills in English, with the ability to translate complex platform trade-offs into clear business impact for executive audiences. - Experience working in global, matrixed organizations spanning multiple time zones and cultures. - Experience in consumer software, cybersecurity, SaaS, or digital subscription businesses is highly desirable. - Experience working across a multi-brand product portfolio with shared platform infrastructure is a plus. - Exposure to AI-driven personalization, recommendation engines, or agentic product experiences is a plus. ## At a glance - Posted by the employer: Sep 25, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: 25 days - Location: USA - Mountain View, CA - Employment type: Full-time[Apply on Gen Digital’s careers site →](https://jobs.ashbyhq.com/gen-digital/5b686799-29e7-4473-a8de-66c7ddfe7830) ## More jobs at Gen Digital ### [LifeLock Lead Product Manager, Core Experiences & AI Assistant](https://jobs.opennash.com/companies/gen-digital/jobs/17de0d550d0dd70e7e7d/) USA - Mountain View, CA ### [AI / Machine Learning Engineer II](https://jobs.opennash.com/companies/gen-digital/jobs/8139556e577024a2296f/) USA - Mountain View, CA ### [Director, LifeLock Brand & Growth New Initiatives](https://jobs.opennash.com/companies/gen-digital/jobs/c6bc29fd1d1793d8d704/) USA - Mountain View, CA ### [Full Stack Software Engineer](https://jobs.opennash.com/companies/gen-digital/jobs/64dacc956b2b9ee8bba5/) USA - Mountain View, CA ### [Head of LifeLock Brand and Growth Strategy & Planning](https://jobs.opennash.com/companies/gen-digital/jobs/48918d083afe7f7fcd0a/) USA - Mountain View, CA ## Similar jobs at other companies ### [Asset Management Product Delivery Director (GFICC) Executive Director](https://jobs.opennash.com/companies/jpmorganchase/jobs/f9adb5b15d4e52247d2c/) JPMorganChase · New York, NY, United States ### [Director, Product Management – Inforce Servicing](https://jobs.opennash.com/companies/thrivent-financial/jobs/18e3b07a3da19eee260d/) Thrivent Financial · United States ### [Executive Director, Customer Experience Core Product - Benefits Platform](https://jobs.opennash.com/companies/jpmorganchase/jobs/5a849495a84b99f14793/) JPMorganChase · New York, NY, United States ### [Director, Product Management - Data Center Custom AI Silicon](https://jobs.opennash.com/companies/qualcomm/jobs/16034a7da3cd9b0269df/) Qualcomm · Santa Clara, California, United States of America ### [Director, Product Management - Data Transformation (Frontier Engineering) | Product | Snowflake Careers](https://jobs.opennash.com/companies/snowflake/jobs/b25dcefbdf96042d9fc0/) Snowflake · Menlo Park, California, United States [Product jobs](/functions/product/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)