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Geely Automobile Holdings · 宁波市, 浙江, 中国

# 用户体验运营专家

宁波市, 浙江, 中国 

Listed on Geely Automobile Holdings’s official careers site. Listed as of October 23, 2026. Check that it is still open and apply there.
[Apply on Geely Automobile Holdings’s careers site →](https://app.mokahr.com/social-recruitment/geely/102042#/job/8de1429c-dd3f-4632-bf3e-85eb2a422bbe)

[OpenNash Jobs](https://jobs.opennash.com/) / [Geely Automobile Holdings](https://jobs.opennash.com/companies/geely-automobile-holdings/) / 用户体验运营专家

## Job description
- 负责体验治理模块的整体规划和体系建设，制定年度体验治理策略和目标
- 建立并持续优化全链路体验治理体系（问题采集→分拣→派单→修复→验证→回访→市场验证），对整体治理效果和NPS目标达成负责
- 主导重大体验问题的专项治理攻坚，协调高层资源推动跨部门解决
- 设计并运营体验指标的分解、考核和激励机制，将体验目标层层传递到各责任部门
- 推动VOC（用户声音）闭环体系的搭建和优化，建立AI+人工分拣、智能派单、自动回访等智能化能力
- 建立体验治理的预警机制，对重大体验风险和舆情事件做到提前预警和快速响应
- 作为体验治理的专家，在版本评审、产品定义、上市策略等关键节点提供体验输入
- 建立体验治理的方法论和知识库，推动治理流程的标准化、自动化、智能化
- 管理和培养团队成员，建立体验治理人才梯队
- 对标行业最佳实践，持续提升我方体验治理能力

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 23, 2026
- Last checked: Oct 23, 2026
- Listed for: Under a day
- Location: 宁波市, 浙江, 中国[Apply on Geely Automobile Holdings’s careers site →](https://app.mokahr.com/social-recruitment/geely/102042#/job/8de1429c-dd3f-4632-bf3e-85eb2a422bbe)

## More jobs at Geely Automobile Holdings

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### [AI产品总监](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/6eb7cefc2bd37d99f52b/)

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### [AI产品经理岗位-整车院](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/2b9f202251aacbf0c9ac/)

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### [AI产品经理（新能源方向）](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/d9bf5c660df56120392a/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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