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Geely Automobile Holdings · 杭州市, 浙江, 中国

# 用户口碑运营经理（生态业务）

杭州市, 浙江, 中国 

Listed on Geely Automobile Holdings’s official careers site. Listed as of October 23, 2026. Check that it is still open and apply there.
[Apply on Geely Automobile Holdings’s careers site →](https://app.mokahr.com/social-recruitment/geely/102042#/job/ff22868f-a9ab-4d0c-8fa4-4a6a9b740d94)

[OpenNash Jobs](https://jobs.opennash.com/) / [Geely Automobile Holdings](https://jobs.opennash.com/companies/geely-automobile-holdings/) / 用户口碑运营经理（生态业务）

## Job description

### 岗位职责
- 负责吉利汽车集团线上平台口碑维护，统筹App在主流应用商店的用户评分与评论，建立常态化的监测与预警机制，对应用商店综合评分和五星好评率负责。
- 搭建并运营NPS用户体验管理体系，设计科学的调研策略，确保数据的有效性与代表性。洞察NPS数据含义，挖掘NPS问题及增长机会，推动NPS分析-诊断-改善的闭环落地。
- 驱动口碑与增长的良性循环，建立用户反馈-产品优化的快速响应机制，将应用商店评论和NPS调研中的高频问题转化为产品需求，推动版本迭代与功能优化。

### 任职要求
- 统招本科及以上学历，3-5年互联网应用商店运营、用户运营、体验运营或相关岗位经验。有平台型产品（日活百万级以上）的评分管理或NPS体系搭建经验者优先；有汽车/电商/内容类App背景者优先。
- 熟悉各大应用商店的运营规则、审核政策和评分机制，深入理解NPS调研设计相关方法论，熟练使用调研工具。
- 具备扎实的数据敏感度，能够通过情感分析、关键词提取等技术手段从海量评论中提炼有效洞察。
- 具备优秀的跨部门沟通能力，能够有效推动产品、技术、运营等多团队协同解决问题。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 23, 2026
- Last checked: Oct 23, 2026
- Listed for: Under a day
- Location: 杭州市, 浙江, 中国[Apply on Geely Automobile Holdings’s careers site →](https://app.mokahr.com/social-recruitment/geely/102042#/job/ff22868f-a9ab-4d0c-8fa4-4a6a9b740d94)

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### [AI应用工程师](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/717157b378295c94e050/)

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### [AI评测岗-数智化](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/9679aeb7c0bd2bde4949/)

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### [Agent 开发](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/50ecfb9c01e97420eebd/)

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