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Geely Automobile Holdings · 杭州市, 浙江, 中国

# 培训运营经理/高级经理-用户之声

杭州市, 浙江, 中国 

Listed on Geely Automobile Holdings’s official careers site. Listed as of October 23, 2026. Check that it is still open and apply there.
[Apply on Geely Automobile Holdings’s careers site →](https://app.mokahr.com/social-recruitment/geely/102042#/job/2cfa8593-cfe2-4073-b217-a3cc81af681e)

[OpenNash Jobs](https://jobs.opennash.com/) / [Geely Automobile Holdings](https://jobs.opennash.com/companies/geely-automobile-holdings/) / 培训运营经理/高级经理-用户之声

## Job description

职责

### 搭建客服培训体系
- 针对整车销售、金融保险、售后维修、产品认知、用户权益等业务模块，推动三品牌客服团队建立覆盖“新人入职-在岗提升-技师认证”的标准化培训课程与考核题库

### 驱动业务痛点专项培训
- 基于客户投诉（如交车延迟、维修纠纷）、销售转化率、服务满意度等数据，推动三品牌客服团队策划并实施专项提升项目（如投诉处理话术、服务流程演练）。

### 联动业务与支持部门
- 拉通销售、售后、技术、OTA等资源，在新产品上市、新政策发布、新技术迭代等关键节点，为客服团队进行培训赋能
- 搭建客服知识运维体系，包括知识库系统建设，联动业务与支持部门进行日常知识维护，为客服及门店管家进行知识赋能

### 参与AI客服、智能车机相关智能体的开发 要求
- 1、本科及以上学历 2、8年以上工作经验，其中2年以上大型客服中心培训相关经验，有新能源汽车行业工作经验优先

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 23, 2026
- Last checked: Oct 23, 2026
- Listed for: Under a day
- Location: 杭州市, 浙江, 中国[Apply on Geely Automobile Holdings’s careers site →](https://app.mokahr.com/social-recruitment/geely/102042#/job/2cfa8593-cfe2-4073-b217-a3cc81af681e)

## More jobs at Geely Automobile Holdings

### [3D美术（Unity/Laya方向）](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/f6fd15bb1b7a363b4de3/)

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### [AI产品经理（车企营销服务AI方向）](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/5bd2ee8c84deffe74787/)

杭州市, 浙江, 中国

### [AI应用工程师](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/717157b378295c94e050/)

杭州市, 浙江, 中国

### [AI评测岗-数智化](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/9679aeb7c0bd2bde4949/)

杭州市, 浙江, 中国

### [Agent 开发](https://jobs.opennash.com/companies/geely-automobile-holdings/jobs/50ecfb9c01e97420eebd/)

杭州市, 浙江, 中国

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