[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Gallagher jobs](https://jobs.opennash.com/companies/gallagher/) · [Search jobs](/search/) Gallagher · Rolling Meadows, Illinois # National Accounting Center Operations Training & Support Lead Rolling Meadows, Illinois Manager or lead Finance & Accounting Listed on Gallagher’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on Gallagher’s careers site →](https://usjobs-ajg.icims.com/jobs/51627/login) [OpenNash Jobs](https://jobs.opennash.com/) / [Gallagher](https://jobs.opennash.com/companies/gallagher/) / National Accounting Center Operations Training & Support Lead ## Job description Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. How you'll make an impact We are seeking a dedicated and experienced National Accounting Center (NAC) Operations Training & Support Lead to drive training and support initiatives for our Operations team at a leading global insurance brokerage firm. This role is critical in ensuring the success of key accounting functions, including Billing, Surplus Lines, Accounts Receivable, and Accounts Payable, by developing and delivering effective training programs, managing e-learning platforms, and providing hands-on support during system implementations and process changes. The ideal candidate will work closely with subject matter experts, leadership, and other team members to ensure training aligns with organizational goals and operational excellence. ### Key Responsibilities Training Development & Delivery: Design and develop training materials, including manuals, presentations, e-learning modules, and job aids, tailored to the needs of the Operations team. Collaborate with subject matter experts (SMEs) in Billing, Surplus Lines, Accounts Receivable, and Accounts Payable to ensure training content is accurate, relevant, and compliant with regulatory requirements. Deliver training programs across various formats, including in-person, virtual, hybrid, and e-learning sessions, ensuring content is engaging and accessible to diverse learning styles. Continuously evaluate and update training materials to reflect changes in processes, systems, and industry standards. ### E-Learning Program Management Develop, implement, and maintain e-learning programs using industry-standard tools (e.g., Articulate, Adobe Captivate, or similar). Track employee participation and completion rates for e-learning modules, providing follow-up support and reporting metrics to leadership. Ensure e-learning content is optimized for various devices and platforms to enhance accessibility and engagement. ### Go-Live Support Provide hands-on support during go-live implementations for new systems, processes, or updates, ensuring a smooth transition for the Operations team. Act as the primary point of contact for troubleshooting and resolving issues during go-live periods. Monitor and assess the effectiveness of training and support during go-live and provide additional coaching or resources as needed. ### Collaboration & Communication Build strong relationships with Operations leadership, IT teams, and other stakeholders to ensure alignment between training programs and organizational goals. Communicate effectively with stakeholders to provide updates on training progress, challenges, and successes. Represent the National Accounting Center in cross-functional meetings and initiatives related to training and support. ### Performance Evaluation & Reporting Develop metrics to measure the effectiveness of training programs, e-learning sessions, and go-live support, and their impact on operational performance. Prepare detailed reports summarizing training outcomes, team performance, and recommendations for improvement. Use data-driven insights to continuously refine training and support strategies. ### About You Required: Bachelor's degree in organizational development, human resources, business, or related field. 5+ years directly applicable experience in insurance or financial brokerage. Proficient in developing and following individual work plan(s). Strong written and verbal communication skills. Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project. Up to 60% travel, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters. ### Preferred Bachelor’s degree in Accounting, Business Administration, Education, or a related field. Minimum of 5 years of experience in accounting operations, training, or a related role within the insurance or financial services industry. Proven experience in developing and delivering training programs, e-learning content, and go-live support for accounting functions such as Billing, Surplus Lines, Accounts Receivable, and Accounts Payable. Experience with accounting systems and software commonly used in the insurance industry. Certification in instructional design, adult learning, or training delivery (e.g., CPTD, ATD). Familiarity with Surplus Lines regulations and compliance requirements. Ability to travel up to 40%, with specific area of travel being within assigned region and at times, travel to Gallagher headquarters. ### Skills and Competencies Strong knowledge of accounting principles, insurance brokerage operations, and regulatory requirements. Proficiency in instructional design and facilitation, with the ability to create engaging and effective training materials and e-learning sessions. Excellent communication and interpersonal skills, with the ability to collaborate across teams and build strong relationships. Analytical mindset with the ability to assess training needs, measure program effectiveness, and implement improvements. Strong problem-solving skills and adaptability to support employees during go-live implementations. Experience with e-learning development tools (e.g., Articulate, Adobe Captivate, Camtasia, or similar platforms). ### Work Environment This role may require occasional travel to support training sessions and go-live implementations at various office locations. Hybrid work environment with flexibility for remote and in-office work. #LI-TL1 #APIntegration Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 18, 2026 - Listed for: 100 days - Location: Rolling Meadows, Illinois[Apply on Gallagher’s careers site →](https://usjobs-ajg.icims.com/jobs/51627/login) ## More jobs at Gallagher ### [Director, Finance - Affinity](https://jobs.opennash.com/companies/gallagher/jobs/62636c7cea10a292d816/) Rolling Meadows, Illinois ### [Financial Analyst](https://jobs.opennash.com/companies/gallagher/jobs/3420b7206c28355e9516/) Rolling Meadows, Illinois ### [Financial Systems Manager](https://jobs.opennash.com/companies/gallagher/jobs/bd4c62478b18c83ad030/) Rolling Meadows, Illinois ### [Lead Analyst - Financial Operations Quality and Controls](https://jobs.opennash.com/companies/gallagher/jobs/85aba4171b498a6bebb3/) Rolling Meadows, Illinois ### [Senior Accountant](https://jobs.opennash.com/companies/gallagher/jobs/f85a3fa178a27b62e55b/) Rolling Meadows, Illinois ## Similar jobs at other companies ### [Cook- Maryland Masonry Training Center, LLC - (Formerly IMI National Training Center)](https://jobs.opennash.com/companies/aramark/jobs/b5d95a75762b58883e5d/) Aramark · Bowie, MD, US ### [Housekeeper - National Center for Employee Development (NCED)](https://jobs.opennash.com/companies/aramark/jobs/971af81387653513c5e5/) Aramark · Norman, OK, US ### [Freight Accounting Operations Supervisor](https://jobs.opennash.com/companies/cargill/jobs/45e6b0feae945a755852/) Cargill · Wichita, Kansas ### [Group Accounting Manager, Data Center Infrastructure](https://jobs.opennash.com/companies/microsoft/jobs/89d013af728dcb3a31d3/) Microsoft · United States, Washington, Redmond, Georgia, Atlanta ### [Senior Accounting Manager, Data Center Infrastructure](https://jobs.opennash.com/companies/microsoft/jobs/121655e1d02fc2379835/) Microsoft · United States, Washington, Redmond, Georgia, Atlanta OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)