[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Gallagher jobs](https://jobs.opennash.com/companies/gallagher/) · [Search jobs](/search/) Gallagher · Glens Falls, New York # Client Service Manager III Glens Falls, New York Full-time Manager or lead Customer Support Listed on Gallagher’s official careers site. Posted September 11, 2026. Check that it is still open and apply there. [Apply on Gallagher’s careers site →](https://usjobs-ajg.icims.com/jobs/59213/login) [OpenNash Jobs](https://jobs.opennash.com/) / [Gallagher](https://jobs.opennash.com/companies/gallagher/) / Client Service Manager III ## Job description Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. ### You’ll be backed by our digital ecosystem a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. ### Overview As a Client Service Manager Team Lead, you'll combine advanced client service expertise with leadership responsibilities that support team performance, operational excellence, and a consistent client experience. In addition to managing your own book of business, you'll serve as a trusted technical resource and escalation point for complex client situations while helping to elevate the performance of the broader team. This role is ideal for a service professional who enjoys developing others, driving process improvements, and influencing results through collaboration. You may provide formal or informal leadership support, including coaching, onboarding, workflow coordination, and team development, while ensuring the highest standards of client service and operational effectiveness. ### How you'll make an impact - Manage a portfolio of Small Business clients while delivering exceptional service, retention, and growth outcomes - Serve as a primary escalation point for complex client service, coverage, and renewal issues - Provide technical guidance and support to team members on service standards, workflows, and best practices - Coach, mentor, and support onboarding of new team members to promote consistent service excellence - Coordinate workflows and resources to improve efficiency, workload balance, and service delivery - Partner with leadership to drive operational excellence, quality assurance, and continuous improvement initiatives - Analyze service trends, workflows, and performance metrics to identify opportunities for improvement - Foster strong relationships with producers, carriers, clients, and internal stakeholders - Promote adoption of technology, tools, and processes that enhance the client experience - Support client retention, revenue growth, and overall business performance through leadership and influence May provide direct leadership responsibilities, including team oversight and performance support, where applicable ### About You - 5+ years of experience in insurance client service or account management Active Property & Casualty (P&C) license - Strong knowledge of insurance products, service processes, and client relationship management - Demonstrated ability to resolve complex client and coverage issues Experience mentoring, coaching, training, or leading team initiatives - Strong organizational and workflow management skills - Ability to influence and guide others without relying solely on formal authority Effective communication and stakeholder management skills - Strong analytical and problem-solving capabilities A collaborative leadership style and commitment to team success - Ability to leverage data, technology, and reporting tools to drive decisions and improve outcomes Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) ## At a glance - Posted by the employer: Sep 11, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 37 days - Location: Glens Falls, New York - Employment type: Full-time[Apply on Gallagher’s careers site →](https://usjobs-ajg.icims.com/jobs/59213/login) ## More jobs at Gallagher ### [Client Service Manager II](https://jobs.opennash.com/companies/gallagher/jobs/e05b7e951ac1a59641bf/) Glens Falls, New York ### [Client Service Supervisor](https://jobs.opennash.com/companies/gallagher/jobs/d9e287fe21e3ba0791f7/) Glens Falls, New York ### [Account Coordinator](https://jobs.opennash.com/companies/gallagher/jobs/aa59023276899ed0974b/) Liverpool, New York ### [Aerospace Client Service Manager](https://jobs.opennash.com/companies/gallagher/jobs/054125cf0b8d00a4c0ad/) Plano, Texas ### [Analyst](https://jobs.opennash.com/companies/gallagher/jobs/035e17ada742f1e0bd0b/) Mumbai, India +1 more ## Similar jobs at other companies ### [Client Ops Manager III](https://jobs.opennash.com/companies/jpmorganchase/jobs/8f954a2b0409acf52f97/) JPMorganChase · NY, United States ### [CDE III (Client Delivery Exec) Hybrid in Mountain View, CA area](https://jobs.opennash.com/companies/ntt/jobs/d7c841f83bdbb1c89d2b/) NTT · Mountain View, CA, US, United States ### [Private Bank Service Specialist III](https://jobs.opennash.com/companies/huntington-bank/jobs/404e7300285c27132ee6/) Huntington Bank · Birmingham, AL ### [Client Service Advisor](https://jobs.opennash.com/companies/huntington-bank/jobs/11e6ee9bfc8ed18cda94/) Huntington Bank · Hagerstown, MD ### [Service Tech III](https://jobs.opennash.com/companies/comfort-systems-usa/jobs/164c548ed582ce16a014/) Comfort Systems USA · Fort Worth, TX [Customer Support jobs](/functions/customer-support/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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