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Galaxy Entertainment · 氹仔 / Taipa

# Assistant Manager - CD

氹仔 / Taipa Manager or lead Administrative 

Listed on Galaxy Entertainment’s official careers site. Listed as of November 9, 2026. Check that it is still open and apply there.
[Apply on Galaxy Entertainment’s careers site →](https://www.mygalaxycareer.com/job/%E6%B0%B9%E4%BB%94-Taipa-Assistant-Manager-CD/61156144/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Galaxy Entertainment](https://jobs.opennash.com/companies/galaxy-entertainment/) / Assistant Manager - CD

## Job description

### Position Summary

Acquire through new or re-activation of guest with subsequent effort in fostering a closer relationships to drive higher retentions and visitation into GEG in achieving sales targets.

### Senior Manager

In addition to the above, Senior Managers shall provide the necessary coaching and guidance to the Assistant Managers/Managers in meeting the necessary sales performance. Primary Responsibility Build relationships with target customer utilizing contact strategy through a variety of in-bound and out-bound channels. Leverage property amenities/ marketing programs to develop and expand customer database, increase customer spending level and ensure repeat visitation.

### Core Focus

Acquisition - recruit new referrals from existing database, competitors referrals & from the floor • Identify and manage sales leads • Develop contacts, networks and relationships • Identify potential new guest through external sources and referrals. Making external customer development trips to acquire new customers and foster deeper relationship with existing guest • Attract new customers through marketing initiatives

Retention - remember guest's preferences and their surname; update all potential guest and their preferences into the system; offers upcoming promotion depending on their needs • Listen to and communicate with a variety of customers and team members • Provide excellent service to customers, respond promptly and courteously to customer requests • Motivate customers to visit more and spend more - casino customer journey • Use judgment to make complimentary decisions based on play record within the guidelines set by the company • Use complimentary and amenities to properly reward customer and build loyalty • Coordinate travel arrangement for customers and arrange pick-up and send-off service • Deploy guest intervention strategy whenever there is a downward trends or guest falling out of their normal trip pattern - aggressive engagement.

Growth - study potential and coded guest performance in order to encourage them to spend more • Understand and differentiate the value of customers • Get to know the guest on one on one basis and knowing the customer's preferences and personalize the preferences on each visit to drive higher loyalty • Consistently introduce new facilities/outlets (F&B, retail, etc.) to increase share of wallet spending within the property • Motivate guest to reach higher spend level to attain higher offer value through daily privilege points, direct offers, better comp room type • Meet company monthly targets consistently through the increase in customer database, hotel room booking, event participation, guest coding segmentation, revisitation rate and other sales related targets

Re-Activation - business trip, cold call strategy and reactivation program • Make contact with customers through phone calls, letters, e-mail, business trip and floor contact to build relationships and promote property events • Deploy reactivation marketing offers to entice guest back to GEG • Personal visit to inactive customer to build up rapport and relationship for re-engagement

Requirements • Minimum of 3 year's customer development experience • A Winning Attitude, ambitious, committed to winning, working hard and driving for results • Proactive, Positive and Passionate about the work they do • Self-motivated, set personal goals and high standards • People Oriented, enjoy working with and serving guests • Integrity and

Honesty, follow procedures and act with transparency and honesty • Relationship Building, make guests feel at home • Sales Skills, engage with customers, makes an effective sales pitch; generate customer returns • Customer Development Mindset, know individual and team goals, differentiate all tier guests • Teamwork and Collaboration, work with team members to look after the guests and share information • Dealing with

Customers Effectively, effectively solve guest problems; always be pleasant to guest • Knowledge of Customers. seek to know & remember guest preferences, needs and cultures • Knowledge of GEG Products, Services and Procedures, and Current Events • Knowledge of Internal Systems and Processes, use IT systems that support hosts and

Customer development • Task Prioritization, effectively juggle multiple priorities, prioritize tasks and create schedules • Language skills including but not limited to Cantonese, Mandarin, English to communicate well with guests

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Nov 2, 2026
- Last checked: Nov 9, 2026
- Listed for: 7 days
- Location: 氹仔 / Taipa[Apply on Galaxy Entertainment’s careers site →](https://www.mygalaxycareer.com/job/%E6%B0%B9%E4%BB%94-Taipa-Assistant-Manager-CD/61156144/)

## Hiring at Galaxy Entertainment
- Open jobs: 232
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 19, 2026

[All Galaxy Entertainment jobs](https://jobs.opennash.com/companies/galaxy-entertainment/) · [Weekly hiring report](/reports/hiring/)

## More jobs at Galaxy Entertainment

### [Administrator - Sys. Service Ops](https://jobs.opennash.com/companies/galaxy-entertainment/jobs/c2987974899bedd8b1ae/)

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### [Assistant Manager (Limousine Services)](https://jobs.opennash.com/companies/galaxy-entertainment/jobs/37a10c950add80793c58/)

氹仔 / Taipa

### [Assistant Manager - Butler Services](https://jobs.opennash.com/companies/galaxy-entertainment/jobs/4e19c341b909b520f76b/)

氹仔 / Taipa

### [Assistant Manager - F&B Analysis](https://jobs.opennash.com/companies/galaxy-entertainment/jobs/aea8a714b7fe31c7296b/)

氹仔 / Taipa

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