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Galaxy Entertainment · 氹仔 / Taipa

# Specialist - Service Desk

氹仔 / Taipa 

Listed on Galaxy Entertainment’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Galaxy Entertainment’s careers site →](https://www.mygalaxycareer.com/job/%E6%B0%B9%E4%BB%94-Taipa-Specialist-Service-Desk/56865544/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Galaxy Entertainment](https://jobs.opennash.com/companies/galaxy-entertainment/) / Specialist - Service Desk

## Job description

### Position Summary

Provide service to internal GEG users as 1st point of contact for all IS&T service requests and enquiries, as well as 1st level support for system issues. Escalate issues which cannot be resolved by SD to 2nd and 3rd level support for further support.

### Primary Responsibility
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues
- Perform phone, remote and on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed
- Manage and follow up the whole cycle of user’s requests and complaints
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance Accurately document instances of hardware failure, repair, installation, and removal
- Escalate the incidents & problems to the proper management teams Requirements University degree in the field of computer science or equivalent work experience At least 12 months experience in a Service Desk, desktop support or technical support related role Fresh graduates will be considered also
- Excellent technical knowledge of network and PC hardware Extensive equipment support experience Working technical knowledge of current network protocols, operating systems, and standards, including Windows XP/Windows 7 and TCP/IP Experience working in a team-oriented, collaborative environment Good written and oral communication skills in Cantonese, English and Mandarin Self-motivated and directed
- Keep attention to detail Analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer-service orientation

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: 氹仔 / Taipa[Apply on Galaxy Entertainment’s careers site →](https://www.mygalaxycareer.com/job/%E6%B0%B9%E4%BB%94-Taipa-Specialist-Service-Desk/56865544/)

## More jobs at Galaxy Entertainment

### [Agent - Front Desk](https://jobs.opennash.com/companies/galaxy-entertainment/jobs/0020c9a567a9f5a864ae/)

氹仔 / Taipa

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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