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Galaxy Entertainment · 氹仔 / Taipa

# Manager - CD

氹仔 / Taipa Manager or lead 

Listed on Galaxy Entertainment’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Galaxy Entertainment’s careers site →](https://www.mygalaxycareer.com/job/%E6%B0%B9%E4%BB%94-Taipa-Manager-CD/55423344/)

[OpenNash Jobs](https://jobs.opennash.com/) / [Galaxy Entertainment](https://jobs.opennash.com/companies/galaxy-entertainment/) / Manager - CD

## Job description

### Position Summary

Acquire through new or re-activation of guest with subsequent effort in fostering a closer relationships to drive higher retentions and visitation into GEG in achieving sales targets.

### Senior Manager

In addition to the above, Senior Managers shall provide the necessary coaching and guidance to the Assistant Managers/Managers in meeting the necessary sales performance. Primary Responsibility Build relationships with target customer utilizing contact strategy through a variety of in-bound and out-bound channels. Leverage property amenities/ marketing programs to develop and expand customer database, increase customer spending level and ensure repeat visitation.

### Core Focus

Acquisition – recruit new referrals from existing database, competitors referrals & from the floor
- Identify and manage sales leads
- Develop contacts, networks and relationships
- Identify potential new guest through external sources and referrals. Making external customer development trips to acquire new customers and foster deeper relationship with existing guest
- Attract new customers through marketing initiatives Retention – remember guest’s preferences and their surname; update all potential guest and their preferences into the system; offers upcoming promotion depending on their needs
- Listen to and communicate with a variety of customers and team members
- Provide excellent service to customers, respond promptly and courteously to customer requests
- Motivate customers to visit more and spend more – casino customer journey
- Use judgment to make complimentary decisions based on play record within the guidelines set by the company
- Use complimentary and amenities to properly reward customer and build loyalty
- Coordinate travel arrangement for customers and arrange pick-up and send-off service
- Deploy guest intervention strategy whenever there is a downward trends or guest falling out of their normal trip pattern – aggressive engagement. Growth – study potential and coded guest performance in order to encourage them to spend more
- Understand and differentiate the value of customers
- Get to know the guest on one on one basis and knowing the customer’s preferences and personalize the preferences on each visit to drive higher loyalty
- Consistently introduce new facilities/outlets (F&B, retail, etc.) to increase share of wallet spending within the property
- Motivate guest to reach higher spend level to attain higher offer value through daily privilege points, direct offers, better comp room type
- Meet company monthly targets consistently through the increase in customer database, hotel room booking, event participation, guest coding segmentation, revisitation rate and other sales related targets Re-Activation – business trip, cold call strategy and reactivation program
- Make contact with customers through phone calls, letters, e-mail, business trip and floor contact to build relationships and promote property events
- Deploy reactivation marketing offers to entice guest back to GEG
- Personal visit to inactive customer to build up rapport and relationship for re-engagement

### Requirements
- Minimum of 5 year’s customer development experience
- A Winning Attitude, ambitious, committed to winning, working hard and driving for results
- Proactive, Positive and Passionate about the work they do
- Self-motivated, set personal goals and high standards
- People Oriented, enjoy working with and serving guests
- Integrity and Honesty, follow procedures and act with transparency and honesty
- Relationship Building, make guests feel at home
- Sales Skills, engage with customers, makes an effective sales pitch; generate customer returns
- Customer Development Mindset, know individual and team goals, differentiate all tier guests
- Teamwork and Collaboration, work with team members to look after the guests and share information
- Dealing with Customers Effectively, effectively solve guest problems; always be pleasant to guest
- Knowledge of Customers. seek to know & remember guest preferences, needs and cultures
- Knowledge of GEG Products, Services and Procedures, and Current Events
- Knowledge of Internal Systems and Processes, use IT systems that support hosts and Customer development
- Task Prioritization, effectively juggle multiple priorities, prioritize tasks and create schedules
- Language skills including but not limited to Cantonese, Mandarin, English to communicate well with guests

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 7 days
- Location: 氹仔 / Taipa[Apply on Galaxy Entertainment’s careers site →](https://www.mygalaxycareer.com/job/%E6%B0%B9%E4%BB%94-Taipa-Manager-CD/55423344/)

## More jobs at Galaxy Entertainment

### [Agent - Front Desk](https://jobs.opennash.com/companies/galaxy-entertainment/jobs/0020c9a567a9f5a864ae/)

氹仔 / Taipa

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