[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fujitsu jobs](https://jobs.opennash.com/companies/fujitsu/) · [Search jobs](/search/) Fujitsu # Kuala Lumpur Service Desk Agent (Mandarin) 10 Listed on Fujitsu’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Fujitsu’s careers site →](https://www.jobs.global.fujitsu.com/job/Kuala-Lumpur-Service-Desk-Agent-%28Mandarin%29-10/4433250/) [OpenNash Jobs](https://jobs.opennash.com/) / [Fujitsu](https://jobs.opennash.com/companies/fujitsu/) / Kuala Lumpur Service Desk Agent (Mandarin) 10 ## Job description ### Role Purpose To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.Key Accountabilities - Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). - Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service. - Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. - Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved. - Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. - Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. - Personal Development Takes ownership of own development and has a development plan in place. ### Key Performance Indicators - Feedback from customers, colleagues and team managers. - Technical assessments if applicable - Evidence of sharing and re-use of knowledge. - Correct management of processes followed to deliver the service. - Percentage of customer problems resolved within required timescales. - Meeting service level requirements Qualifications Candidate must have a Bachelor's Degree in IT or any field. Candidates should possess basic IT Knowledge, with at least 6 months of experience working in a Service Desk Environment. Fresh graduates are encouraged to apply. All candidates should be willing to work on shift or flexible to changes in work time (shift time might change in future). ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days[Apply on Fujitsu’s careers site →](https://www.jobs.global.fujitsu.com/job/Kuala-Lumpur-Service-Desk-Agent-%28Mandarin%29-10/4433250/) ## More jobs at Fujitsu ### [Aichi Fjj東海エリアの医療Dx・Ai活用を推進する病院向け営業 23](https://jobs.opennash.com/companies/fujitsu/jobs/dfed7be6cd2efde19d32/) ### [Aichi Fnets東海エリアの重要プロジェクトを支えるフィールドエンジニア（施工管](https://jobs.opennash.com/companies/fujitsu/jobs/018b9d1d4e2c4e5499ad/) ### [Aichi 【Ai駆動開発×大規模基盤変革】アプリケーションアーキテクト（メンバ](https://jobs.opennash.com/companies/fujitsu/jobs/3a5e073d32a59d01c566/) ### [Aichi 【Ai駆動開発×大規模基盤変革】アプリケーションアーキテクト（リーダ](https://jobs.opennash.com/companies/fujitsu/jobs/4d38cf6905ad3abb8751/) ### [Aichi 大手自動車メーカー様 業務システム領域インフラ基盤プロジェクトの推](https://jobs.opennash.com/companies/fujitsu/jobs/b12cb84c021893d83dc1/) ## Similar jobs at other companies ### [Service Desk Engineer（AI Engineer)](https://jobs.opennash.com/companies/metlife/jobs/03a6dde8efe820058a93/) MetLife ### [Front Desk](https://jobs.opennash.com/companies/marriott-international/jobs/eaa7db482beea77004c1/) Marriott International ### [Bell Desk Clerk](https://jobs.opennash.com/companies/marriott-international/jobs/ba30bfef2fdfe3e392eb/) Marriott International ### [SPS – HSE Management Services Kuala Lumpur, Kuala Lumpur Kuala Lumpur, Kuala Lumpur Unknown Unknown Project contract](https://jobs.opennash.com/companies/vinci/jobs/71b006d1ed7498123476/) VINCI · Kuala Lumpur ### [SPS Tie-In Connection and Structures Engineering Services Kuala Lumpur, Kuala Lumpur Kuala Lumpur, Kuala Lumpur Unknown Unknown Project contract](https://jobs.opennash.com/companies/vinci/jobs/04dc3d8d8d0cfcab5850/) VINCI · Kuala Lumpur OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)