[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fujitsu jobs](https://jobs.opennash.com/companies/fujitsu/) · [Search jobs](/search/) Fujitsu # Service Desk Agent (ADP) On-site Listed on Fujitsu’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Fujitsu’s careers site →](https://www.jobs.global.fujitsu.com/job/Kuala-Lumpur-Service-Desk-Agent-%28ADP%29-10/4562350/) [OpenNash Jobs](https://jobs.opennash.com/) / [Fujitsu](https://jobs.opennash.com/companies/fujitsu/) / Service Desk Agent (ADP) ## Job description ### Job Title Service Desk Agent (ADP) ### Department IT Operations Reports To: Operation Manager Summary: We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on the management and support of sales data within our ADP system. The successful candidate will be responsible for receiving and resolving requests, performing troubleshooting within defined SLAs, managing sales data from multiple systems, and executing ad-hoc procedures for system maintenance. This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts. The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarter Vacancies: 1 SDA Key Responsibilities: Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs). ### Troubleshooting Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals. ### System Maintenance Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance. ### Reporting Generate regular reports on system performance, data quality and other relevant metrics for stakeholders. ### Communication - Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status. ### Collaboration Work collaboratively with other region members to resolve complex issues and improve overall system performance and data quality. ### Qualifications Demonstrated ability to carefully follow detailed instructions and operational manuals. Experience with incident management tools for example Service Now Excellent problem-solving and analytical skills with meticulous attention to detail. - Excellent written and verbal communication skills in Japanese. (N1 or N2) Ability to work independently and as part of a team. Ability to work effectively under pressure and manage multiple priorities. - Ability to work a rotating shift schedule, including weekends and holidays. Work exclusively on-site in a designated project room in HQ Training will be provided to successful candidates - Mandatory ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: Under a day - Work arrangement: On-site[Apply on Fujitsu’s careers site →](https://www.jobs.global.fujitsu.com/job/Kuala-Lumpur-Service-Desk-Agent-%28ADP%29-10/4562350/) ## More jobs at Fujitsu ### [Aichi Fjj東海エリアの医療Dx・Ai活用を推進する病院向け営業 23](https://jobs.opennash.com/companies/fujitsu/jobs/dfed7be6cd2efde19d32/) ### [Aichi Fnets東海エリアの重要プロジェクトを支えるフィールドエンジニア（施工管](https://jobs.opennash.com/companies/fujitsu/jobs/018b9d1d4e2c4e5499ad/) ### [Aichi 【Ai駆動開発×大規模基盤変革】アプリケーションアーキテクト（メンバ](https://jobs.opennash.com/companies/fujitsu/jobs/3a5e073d32a59d01c566/) ### [Aichi 【Ai駆動開発×大規模基盤変革】アプリケーションアーキテクト（リーダ](https://jobs.opennash.com/companies/fujitsu/jobs/4d38cf6905ad3abb8751/) ### [Aichi 大手自動車メーカー様 業務システム領域インフラ基盤プロジェクトの推](https://jobs.opennash.com/companies/fujitsu/jobs/b12cb84c021893d83dc1/) ## Similar jobs at other companies ### [Front Desk Agent](https://jobs.opennash.com/companies/marriott-international/jobs/62bf5b704fb66309fcae/) Marriott International ### [Technical Service Desk Agent-Japanese speaker](https://jobs.opennash.com/companies/accenture/jobs/e2269a061bba05ac5819/) Accenture ### [Ontada Sr. Associate Service Desk Agent](https://jobs.opennash.com/companies/mckesson/jobs/8272c9cd7893208378c8/) McKesson ### [Airport Agent - Baggage Service Office](https://jobs.opennash.com/companies/american-airlines-group/jobs/e423a0a54ee048ca594f/) American Airlines Group OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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