[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Fujitsu # Japanese Bilingual Service Desk Agent Listed on Fujitsu’s official careers site. Listed as of November 10, 2026. Check that it is still open and apply there. [Apply on Fujitsu’s careers site →](https://www.jobs.global.fujitsu.com/job/Cebu-Japanese-Bilingual-Service-Desk-Agent-CEB/4610250/) [OpenNash Jobs](https://jobs.opennash.com/) / [Fujitsu](https://jobs.opennash.com/companies/fujitsu/) / Japanese Bilingual Service Desk Agent ## Job description At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs). ### Role Purpose To provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents. ### Key Accountabilities Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs). Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service. Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed. Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved. Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis. Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team. Personal Development Takes ownership of own development and has a development plan in place. ### Key Performance Indicators Feedback from customers, colleagues and managers. Technical assessments if applicable Evidence of sharing and re-use of knowledge. Correct management of processes followed to deliver the service. Percentage of customer problems resolved within required timescales. Meeting service level requirements. At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: Under a day[Apply on Fujitsu’s careers site →](https://www.jobs.global.fujitsu.com/job/Cebu-Japanese-Bilingual-Service-Desk-Agent-CEB/4610250/) ## Hiring at Fujitsu - Open jobs: 704 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Fujitsu jobs](https://jobs.opennash.com/companies/fujitsu/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Fujitsu ### [Kanagawa Aiを活用したLsi開発プロセス改革（マネージャー） 14](https://jobs.opennash.com/companies/fujitsu/jobs/abf84d990d17a9565a07/) ### [Kanagawa Aiアクセラレータの性能モデリングおよびHw仕様設計（コデザイン） 14](https://jobs.opennash.com/companies/fujitsu/jobs/bad4a2f6fc4af82245a8/) ### [Kanagawa Fnets【キャリア 障がい者コース】 ナショナルセキュリティ部門の情報管理](https://jobs.opennash.com/companies/fujitsu/jobs/1aff26f63a8d9e6e929c/) ### [Kanagawa Fnets【キャリア 障がい者コース】ファシリティ関連の設計スキル保有者／](https://jobs.opennash.com/companies/fujitsu/jobs/7ab1549fad035fe66bf0/) ### [Kanagawa Fnets【キャリア 障がい者コース】契約審査業務およびビジネス法務部門の](https://jobs.opennash.com/companies/fujitsu/jobs/3f6774e3c29ad54fcd9a/) ## Similar jobs at other companies ### [Global Service Desk Agent Mandarin Japanese Speaking Shinagawa Ku Tokyo Japan](https://jobs.opennash.com/companies/equinix/jobs/0b10efabfe0942a252f8/) Equinix ### [Technical Service Desk Agent-Japanese speaker](https://jobs.opennash.com/companies/accenture/jobs/e2269a061bba05ac5819/) Accenture ### [Sales Operations Support - Japanese Speaking](https://jobs.opennash.com/companies/accenture/jobs/b3ad0fdbf51bef4000d6/) Accenture ### [Muntinlupa Business Process Analyst Japanese Speaking 00 1780](https://jobs.opennash.com/companies/te-connectivity/jobs/374bc561092df4be586d/) TE Connectivity ### [Customer Financial Services Representative-Senior (Japanese Speaking)](https://jobs.opennash.com/companies/fedex/jobs/4db2ab94acae47c8d48a/) FedEx OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.