[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All FTAI Aviation jobs](https://jobs.opennash.com/companies/ftai-aviation/) · [Search jobs](/search/) FTAI Aviation · Miami, FL # Specialist, IT Service Delivery Miami, FL, US IT & Infrastructure Listed on FTAI Aviation’s official careers site. Posted July 21, 2026. Check that it is still open and apply there. [Apply on FTAI Aviation’s careers site →](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f6c95533-243b-481f-893c-747b5298d7d4&ccId=19000101_000001&jobId=952685&lang=en_US) [OpenNash Jobs](https://jobs.opennash.com/) / [FTAI Aviation](https://jobs.opennash.com/companies/ftai-aviation/) / Specialist, IT Service Delivery ## Job description ABOUT FTAI AVIATION LTD. (NASDAQ: FTAI) FTAI owns and maintains commercial jet engines with a focus on the Maintenance, Repair and Exchange (MRE) of CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including The Module Factory and a joint venture to distribute engine PMA helps make CFM56 and V2500 engine maintenance simpler, more cost-effective, significantly faster, and more environmentally friendly. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation. FTAI operates globally and has offices in New York, Miami, Montreal, Singapore, Dubai, United Kingdom and Ireland. ### JOB OVERVIEW The IT Service Delivery Specialist is responsible for ensuring seamless IT service delivery and white-glove support for executives and staff. They will drive operational excellence by resolving real-time issues, maintaining high service standards, and continuously improving IT processes and user satisfaction. ### Responsibilities Provide personalized, executive-level ITassistanceto meettechnologyneeds promptly. Offer advanced troubleshooting for hardware, software, network, and endpoint issues to minimize downtime. Identifyand implementbestpractices and innovative solutions tooptimizeIT service delivery. Act as the main contact for all onsite technology requests and coordinate resources. Route complex incidents to the Service Desk or relevant teams and ensure end-to-end resolution. Support network and system security operations;assistwith data protection, access controls, and backup management. Manage employee onboarding, offboarding, and access requests, enforcing security standards. Monitor and report on service metrics (SLAs, KPIs), analyzing trends tomaintainbest-in-class support. Administer andoptimizethe IT ticketing system for operational efficiency. Maintainaccurateservice documentation, runbooks, and standard operating procedures. Inspect andvalidatehardware and software assets, recommending upgrades as needed. ### Qualifications 5+ years in an end-usercomputeror service delivery role Proficiencywith Service Desk ticketing platforms (e.g., ServiceNow, Jira) Strong understanding of SLA, KPI, and SOW management Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune MDM Fluent English and legal U.S. work authorization Preferred: Experience supporting 500+ users in a global enterprise ITIL v4 Foundation or higher certification Microsoft Certified: Azure Administrator Associate Microsoft Certified: Modern Desktop Administrator Associate Additionallanguageproficiency(e.g., Spanish, French) Preferred Skills and Tools Microsoft 365 & Azure Entra ID: Exchange Online, Teams, SharePoint, user/group administration Endpoint Management: Windows 11, Intune MDM, Azure Virtual Desktop (AVD) ### Ticketing & ITSM ServiceNow, or equivalent Remote Support & Monitoring: Endpoint Configuration Manager, remote-access tools Backup & DR: Azure Backup, Veeam, or similar solutions Network & Security Basics: LAN/WAN fundamentals, VPN setup,firewallbasics Reporting & Analytics: Power BI, Excel for SLA/KPI tracking Collaboration Tools: Teams administration, Zoom Job Demands: Work is performed in a Shop environment and requires the ability to perform extensive standing, driving, walking, and climbing; to lift up to 50lbs. regularly; to manipulate up to 100lbs. with assistance. Must be able to bend, stoop, climb to reach materials, and work in a noisy environment. ### Equal Opportunity Employment Statement Our company is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, genetic information, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. ## At a glance - Posted by the employer: Jul 21, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 89 days - Location: Miami, FL, US[Apply on FTAI Aviation’s careers site →](https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=f6c95533-243b-481f-893c-747b5298d7d4&ccId=19000101_000001&jobId=952685&lang=en_US) ## More jobs at FTAI Aviation ### [Administrator, Supply Chain](https://jobs.opennash.com/companies/ftai-aviation/jobs/44d5d027d69ef1ec1e1f/) Miami, FL, US ### [Analyst, Procurement](https://jobs.opennash.com/companies/ftai-aviation/jobs/4a3371e85fc771066bbf/) Miami, FL, US ### [Analyst, Records](https://jobs.opennash.com/companies/ftai-aviation/jobs/947c4ec68375418e18dd/) Miami, FL, US ### [Apprentice, Quality](https://jobs.opennash.com/companies/ftai-aviation/jobs/f2c200c0c69ee7bdfe01/) Miami, FL, US ### [Apprentice, Shop](https://jobs.opennash.com/companies/ftai-aviation/jobs/0c490deb93dabad24410/) Miami, FL, US ## Similar jobs at other companies ### [Director, IT Service Delivery](https://jobs.opennash.com/companies/dollar-general/jobs/4de9b0b896c4ffa65c6d/) Dollar General · TN, United States ### [Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/0fe85a844205e0164280/) Kroger · Romulus, MI, United States ### [Service & Delivery Technician III](https://jobs.opennash.com/companies/albertsons/jobs/409f3c8237dcf0b86652/) Albertsons · Aurora, IL, United States ### [Logistics/Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/0604f2fb79b19728cebe/) Kroger · Aurora, CO, United States ### [Vice President - Global Fund Services Operations Service Delivery](https://jobs.opennash.com/companies/jpmorganchase/jobs/0ba09d542b73c41971d5/) JPMorganChase · Boston, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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