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Fortinet · Mexico City, CDMX, Mexico

# Technical Account Mgr

Mexico City, CDMX, Mexico Remote 

Listed on Fortinet’s official careers site. Posted July 8, 2026. Check that it is still open and apply there.
[Apply on Fortinet’s careers site →](https://edel.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/23482)

[OpenNash Jobs](https://jobs.opennash.com/) / [Fortinet](https://jobs.opennash.com/companies/fortinet/) / Technical Account Mgr

## Job description

Job duties and responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information
- Recommend actions based on analysis Customer education, deliver knowledge transfer like webinar or workshops Software recommendation, conduct bug scrubs reports Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation
- Follow up technical cases and manage the right expectation until the closure of the cases
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly reports for your managed accounts
- Work closely and provide direct technical email and phone support to our customers in the LATAM Region Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

### Job Skills
- Minimum of five years relevant professional experience preferably in the network industry
- Strong network security and routing experiences Exceptional customer service orientation and strong communications skills Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
- Proficient with MS Word, PowerPoint, and Excel Scripting and Windows server app experience Willing to travel Advanced English level

## At a glance
- Posted by the employer: Jul 8, 2026
- First seen by OpenNash: Jul 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 102 days
- Location: Mexico City, CDMX, Mexico
- Work arrangement: Remote[Apply on Fortinet’s careers site →](https://edel.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/23482)

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### [Major Accounts Mgmt](https://jobs.opennash.com/companies/fortinet/jobs/1768389df960be7a518e/)

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### [Major Acct Manager](https://jobs.opennash.com/companies/fortinet/jobs/62a2c71942a29a07e279/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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