[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fortinet jobs](https://jobs.opennash.com/companies/fortinet/) · [Search jobs](/search/) Fortinet · Ottawa, ON, Canada # Technical Support Engineer Ottawa, ON, Canada Hybrid $74,000 - $90,000 annually Operations Listed on Fortinet’s official careers site. Posted June 26, 2026. Check that it is still open and apply there. [Apply on Fortinet’s careers site →](https://edel.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/23387) [OpenNash Jobs](https://jobs.opennash.com/) / [Fortinet](https://jobs.opennash.com/companies/fortinet/) / Technical Support Engineer ## Job description Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. As a Technical Support Engineer, you will: - Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and initial analysis of packet trace information - Recommend corrective actions based on analysis - Provide customer education where needed due to gaps in networking, product knowledge etc Consultation of technical documentation, bulletins and release notes for known problems Reproduction of customer environments on lab equipment - Follow up on technical cases including proper escalation and management of the case until case closure - Manage customer communications and expectations until the closure of each case We Are Looking For: 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable. Deep working knowledge of operating systems -- Windows, OSX, Linux Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging Strong troubleshooting and problem-solving skills Strong communication skills, both written and verbal. The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience. Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members. All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion. ## At a glance - Posted by the employer: Jun 26, 2026 - First seen by OpenNash: Jul 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 114 days - Location: Ottawa, ON, Canada - Work arrangement: Hybrid - Pay: $74,000 - $90,000 annually[Apply on Fortinet’s careers site →](https://edel.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/23387) ## More jobs at Fortinet ### [Channel Account Manager](https://jobs.opennash.com/companies/fortinet/jobs/0199f8e08747e77b095a/) Ottawa, ON, Canada ### [Inside Sales Representative](https://jobs.opennash.com/companies/fortinet/jobs/cc1f15ed1a12fc498d0f/) Ottawa, ON, Canada ### [Major Account Manager Defense](https://jobs.opennash.com/companies/fortinet/jobs/aa4f43b06e4cbadc8418/) Ottawa, ON, Canada ### [Major Account Manager Federal](https://jobs.opennash.com/companies/fortinet/jobs/6052326173e717cc694d/) Ottawa, ON, Canada ## Similar jobs at other companies ### [Technical Support Engineer](https://jobs.opennash.com/companies/eaton/jobs/64d403e8de988416e386/) Eaton · Casablanca, MAR ### [Technical Support Engineer](https://jobs.opennash.com/companies/genuine-parts/jobs/2819a16cbc6c677c3b08/) Genuine Parts · Calgary, Alberta ### [Technical Support Engineer- Windows](https://jobs.opennash.com/companies/microsoft/jobs/e39adf709ee17020bdc7/) Microsoft · Taiwan, Taipei City, Taipei ### [(80 – 100%) Technical Support Engineer](https://jobs.opennash.com/companies/abb/jobs/36de3446c3e5da2a8d1d/) ABB · Quartino, Ticino, Switzerland ### [Technical Support Engineer - French Speaker](https://jobs.opennash.com/companies/eaton/jobs/0c73ab143ceefe81f9e6/) Eaton · Budapest, HUN OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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