[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Ford Motor · Chennai, Tamil Nadu, India # Hotline Technical Advisor Chennai, Tamil Nadu, India Hybrid Full-time Customer Support Listed on Ford Motor’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on Ford Motor’s careers site →](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/69750) [OpenNash Jobs](https://jobs.opennash.com/) / [Ford Motor](https://jobs.opennash.com/companies/ford-motor/) / Hotline Technical Advisor ## Job description - Receive, review, and respond to technical queries from the field through: Ø Technical Support Request (TSR), Ø Emails (when GTAC is down or not operational), Ø Handling inbound calls (after submitting TSR), Ø Utilizing SWIS calls (Call volume at 5%) and making outbound calls as needed. - Regularly track all open/ageing concerns for timely resolution and update the vehicle status. - Daily update the TSR status in the TSR tracking sheet on SharePoint until the Repair Order (RO) is invoiced. - Aim to answer all incoming phone calls within three rings to minimize missed calls. - Escalate issues to the TAC Supervisor within 24 hours if there is a delay in diagnostics by the dealer and TAC. - Follow the escalation matrix to ensure that open concerns are resolved within the specified 1- day time limit. - Provide justification for any TSRs open beyond 2 days to the TAC Supervisor/TSO manager. - Prepare alerts with relevant documents for thermal and safety-related events and forward them to the TAC Supervisor for validation. - Handle Prior Approvals as per business requirement, - Assist dealer technicians with module programming through SWIS, phone, or WebEx when dealers face execution challenges. - Update the TSR tracking sheet for repeat failure concerns. - Inform the IMG TAC Supervisor about repeat repair TSRs from the first day for guidance. - Report any abnormalities in PTS, TSR, SWIS, Servis2, PAR, and WSM to the respective stakeholders for correction. - Discuss warranty rejection repairs with the dealer and ZM after consulting with the IMG TAC Supervisor. - Communicate technical issues with service parts to the PDC (Parts Dispatch Centre)/PCA (Product Concern Analyst) team. - Review and adjudicate Prior Approval Requests (PARs) in Servis2. - Address low TAC survey scores by finding resolutions and enhancing skills through appropriate training. - Analyze the "Not Fixed Right First Time" (Not FIRFT) customer verbatim and update the gap analysis on SharePoint for FSE review. ### KPI Response Time: 60 Minutes. ### Handle Time 20 Minutes. ### Dealer Sat 96%. ### Technical VOR 9 Days ### Key Skills - Highly automotive technical knowledge and competent in product and process concern diagnosis. - Ability to understand the critical concern and logical approach. - Ford Information systems- PTS, GCQIS, GTAC, Servis2, and Panda - Computer literate – Word, Excel, Outlook, PowerPoint, IDS, FDRS, and WebEx - Ability to work under pressure in difficult environments and different time zone. - Management, better communication skills, strategic thinking, adaptability and attention to detail. ## Qualifications ### Education Qualification ITI or Diploma or bachelor’s degree or master’s degree in mechanical, Automobile. No. of Years of Experience Min 5 years of experience in Hot Line operations / FSE / Warranty. Prior experience in automotive or related industries is desirable. Technical Hot Line OEM Experience is preferred. Professional Exposure (Technical Skills) Should have worked as Service Technician, Dealer Shop Floor Experience is must, Dealer Diagnostic Engineer, Ford level 3 or equivalent certifications are important, and completion of New Model Training ### Other Requirements Good in MS office files, Communication, and interpersonal skills Work well under pressure and highly achievement oriented, Ability to develop open and cooperative relations with internal and external team. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 3 days - Location: Chennai, Tamil Nadu, India - Work arrangement: Hybrid - Employment type: Full-time[Apply on Ford Motor’s careers site →](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/69750) ## Hiring at Ford Motor - Open jobs: 877 - New in the last 7 days: After two weekly collections - Tracked since: Jul 10, 2026 [All Ford Motor jobs](https://jobs.opennash.com/companies/ford-motor/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Ford Motor ### [Data Scientist](https://jobs.opennash.com/companies/ford-motor/jobs/4d7afdbfb0f9cbe329d9/) Chennai, Tamil Nadu, India ### [Manager MP&L - AI and Digital Transformation](https://jobs.opennash.com/companies/ford-motor/jobs/5bdf974b8c4862ce12ba/) Chennai, Tamil Nadu, India ### [Network Systems Developer](https://jobs.opennash.com/companies/ford-motor/jobs/7f58c8adada6e434154f/) Chennai, Tamil Nadu, India ### [SAP MM Functional Consulting and Tester](https://jobs.opennash.com/companies/ford-motor/jobs/c81bf0a5b16f37753dbe/) Chennai, Tamil Nadu, India ## Similar jobs at other companies ### [Assistant Matériel Hotline CCC (H/F)](https://jobs.opennash.com/companies/bouygues/jobs/3669f17c7e73d238d350/) Bouygues · CHILLY-MAZARIN, France ### [Technical Support Advisor](https://jobs.opennash.com/companies/microsoft/jobs/be18eab7460f344ba78b/) Microsoft · Romania, Bucharest ### [Advisor, Technical Strategic Account](https://jobs.opennash.com/companies/cargill/jobs/95ce6a4d270b0d9b87d4/) Cargill · Singapore ### [Technical Planning Advisor](https://jobs.opennash.com/companies/edison-international/jobs/0acdd41f7851f8c4ecac/) Edison International OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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