[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Ford Motor jobs](https://jobs.opennash.com/companies/ford-motor/) · [Search jobs](/search/) Ford Motor · Naucalpan de Juarez, MEX, Mexico # Senior Associate, HR Shared Service Naucalpan de Juarez, MEX, Mexico Hybrid Full-time Senior individual contributor HR & Recruiting Listed on Ford Motor’s official careers site. Posted October 17, 2026. Check that it is still open and apply there. [Apply on Ford Motor’s careers site →](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72619) [OpenNash Jobs](https://jobs.opennash.com/) / [Ford Motor](https://jobs.opennash.com/companies/ford-motor/) / Senior Associate, HR Shared Service ## Job description At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families. By joining us, you will build what matters and drive progress with heart, developing tangible innovations you will see on the road every day that help people move freely and pursue their dreams. Here, you can build more than vehicles; you will grow in ways that count, supported by a global family and a culture built on passion, capability, community, and trust. Why Join Ford of Mexico? Celebrating over 100 years of legacy in Mexico, we are more than just a business we are a vibrant, collaborative community of over 14,000 innovators shaping the global future of transportation. At Ford, we build what matters, grow where it counts, and drive progress with heart. Whether you are collaborating at our state-of-the-art Global Technology and Business Center (GTBC) or manufacturing iconic, award-winning vehicles in our world-class plants, you will find a culture evolving together, built on trust, passion, and shared purpose. Here, your work moves people forward, and your growth is personal. Join us, and let’s build what’s next together. In this position... The Senior Associate, HR Shared Service, working under general supervision, is responsible for executing core human resources functions including HRIS, compensation, benefits, staffing, and compliance. This role delivers exceptional, tech-enabled customer service to employees and managers, addressing inquiries with speed, empathy, and accuracy. Crucially, this position bridges traditional HR operations with modern technology. The ideal candidate will leverage the Microsoft 365 suite and Artificial Intelligence (Copilot, ChatGPT, etc.) to optimize service delivery, and apply intelligent solutions beyond daily operations, applying critical thinking, research, information gathering, and analytical and interpretation skills to a variety of problems of moderate scope and complexity (e.g., data discrepancies, recurring process errors, or policy interpretation questions), fostering a compliant and ethical work environment. ## Responsibilities ### Tech-Enabled Customer Service Maintains accurate and confidential records and data related to HR Shared Services, including employee personal details, compensation, benefits enrollment, performance evaluations, and leave records, to ensure compliance with relevant federal, state, and local laws, regulatory guidelines, and company policies. Coordinates data integrity and information transfer with external payroll suppliers, and manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset, using HR systems (HCM Oracle). ### Continuous Improvement Mindset Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and identifies improvement opportunities through data analysis. ### Core HR Administration Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity. ### HR Connect and Communication Actively builds and maintains strong relationships with key stakeholders, including business leaders, HR managers, employees, and internal partners, communicating with high clarity, empathy, and simplicity. ## Qualifications ### Education Bachelor's degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience. ### Experience Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems. ### Language English proficiency level C1 or C2 (minimum) required; Portuguese proficiency is desired. ### Technical Skills Microsoft Office Suite: Intermediate-to-advanced Excel and PowerPoint, or Apple OS equivalent. ### AI Fluency Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity, as well as process automation for manual tasks, is desired. ### Data & Analytics Familiarity with Power BI, or basic Python, is highly preferred to support analysis, reporting and data cleanup. ### Core Competencies Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools. ### Work Mode & Location Ability to work in a Hybrid model, with the flexibility to work at Global Technology and Business Center (GTBC) in Naucalpan, Mexico. Ford of Mexico is committed to being an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, pregnancy, veteran status, or disability status. Our focus is to build the best team. If you think you can bring value to Ford, love to collaborate, prioritize and aim to deliver excellence in everything you do, we encourage you to apply! We thank all candidates for their interest, but only those selected for an interview will be contacted. #LI-JRA #FordMexico ## At a glance - Posted by the employer: Oct 17, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 1 day - Location: Naucalpan de Juarez, MEX, Mexico - Work arrangement: Hybrid - Employment type: Full-time[Apply on Ford Motor’s careers site →](https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/72619) ## More jobs at Ford Motor ### [Human Resources- Ford Champ (Student Program)](https://jobs.opennash.com/companies/ford-motor/jobs/7122a652dfeebac42cbc/) Naucalpan de Juarez, MEX, Mexico ### [Axle D&R](https://jobs.opennash.com/companies/ford-motor/jobs/480ae1e89249190e8674/) Naucalpan de Juarez, MEX, Mexico ### [Bill of Material Engineer](https://jobs.opennash.com/companies/ford-motor/jobs/cc56cb58e0980e2b8e68/) Naucalpan de Juarez, MEX, Mexico ### [Core Program Management - Ford Champ](https://jobs.opennash.com/companies/ford-motor/jobs/818d54f7cd3ca2796e73/) Naucalpan de Juarez, MEX, Mexico ### [CyberSecurity Data Protection Analyst](https://jobs.opennash.com/companies/ford-motor/jobs/ce5cbd3bab5de25bcc0f/) Naucalpan de Juarez, MEX, Mexico ## Similar jobs at other companies ### [RPMG: Strategy - Shared Services](https://jobs.opennash.com/companies/axis-bank/jobs/dd8a2f826d1bb21e4a1b/) Axis Bank · Mumbai ### [Contact Center Shared Services Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0f72d4944b82ef25a3ee/) HSBC Holdings · Bangalore, Karnataka, India ### [HR Shared Services Support](https://jobs.opennash.com/companies/microsoft/jobs/3df21ced4bb356c23c95/) Microsoft · Czech Republic, Multiple Locations ### [Assistant Manager - Financial Accounting (Shared Services)](https://jobs.opennash.com/companies/nestle/jobs/855da1fe09eebd245017/) Nestlé · Colombo, LK OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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