[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) FirstRand · Johannesburg # Customer Value Proposition Manager Johannesburg Full-time Manager or lead Listed on FirstRand’s official careers site. Posted November 2, 2026. Check that it is still open and apply there. [Apply on FirstRand’s careers site →](https://firstrand.wd3.myworkdayjobs.com/FRB/job/Johannesburg/Customer-Value-Proposition-Manager_R54909-1) [OpenNash Jobs](https://jobs.opennash.com/) / [FirstRand](https://jobs.opennash.com/companies/firstrand/) / Customer Value Proposition Manager ## Job description ### Job Description To formulate and execute tactical customer value proposition strategies for the sub-segments within the Retail segment. The role is responsible for growing customer acquisition, engagement, revenue, and profitability through CX improvements, innovative propositions, partnerships, and customer-centric solutions aligned to segment needs. ### Key Responsibilities - Develop and execute the value proposition strategy for the relevant subsegment(s)/niche(s) - Use customer, market, and competitor insights to identify and unlock growth opportunities and shape proposition design - Drive acquisition, activation, retention, cross-sell, and engagement initiatives - Manage the proposition lifecycle from design and delivery to optimisation and performance monitoring. Partner with Product, Digital, Sales, Analytics, Marketing, Risk, and Operations to deliver aligned customer solutions. Build partnerships that support the relevant subsegment(s)/niche(s) Manage and report on delivery plans, budgets, business cases, and return on investment Track proposition performance, customer behaviour, profitability, and management information ### Minimum Requirements Qualifications Bachelor's Degree in Commerce, Business Management, Marketing, Economics, or related field Honours Degree advantageous. ### Experience 6 to 8 years' experience in Product Management, Proposition Management, Customer Strategy, Digital Banking, Marketing, Retail Banking or Insurance Experience managing entry or mass-market propositions preferred Understanding of the retail segment customer preferred Competencies Strategic Thinking, Commercial Acumen Customer Focus Insight & Analytics Proposition Management Product Innovation Revenue Growth Financial Management Influencing #Post #FNB #Li-TM10 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 10/11/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. ## At a glance - Posted by the employer: Nov 2, 2026 - First seen by OpenNash: Nov 6, 2026 - Last checked: Nov 6, 2026 - Listed for: 4 days - Location: Johannesburg - Employment type: Full-time[Apply on FirstRand’s careers site →](https://firstrand.wd3.myworkdayjobs.com/FRB/job/Johannesburg/Customer-Value-Proposition-Manager_R54909-1) ## Hiring at FirstRand - Open jobs: 124 - New in the last 7 days: After two weekly collections - Tracked since: Oct 23, 2026 [All FirstRand jobs](https://jobs.opennash.com/companies/firstrand/) · [Weekly hiring report](/reports/hiring/) ## More jobs at FirstRand ### [ALM Risk Analyst](https://jobs.opennash.com/companies/firstrand/jobs/1ff39030f226b65a2370/) Johannesburg ### [Client Experience Head](https://jobs.opennash.com/companies/firstrand/jobs/3ca474d698a82ec8bfbe/) Johannesburg ### [Transaction Manager](https://jobs.opennash.com/companies/firstrand/jobs/168999c53472bfa7087a/) Johannesburg ### [Business Analyst](https://jobs.opennash.com/companies/firstrand/jobs/f292b4cfdfac00221b9c/) Johannesburg ## Similar jobs at other companies ### [Director Strategy & Value Proposition (w/m/d) – Consumer Business](https://jobs.opennash.com/companies/america-movil/jobs/c56c533f7a8b99a090e4/) América Móvil · Wien ### [Manager, Claims Value Proposition & Engagement, Asia](https://jobs.opennash.com/companies/qbe-insurance-group/jobs/45f70eb293056f51cbf5/) QBE Insurance Group · Singapore ### [Value Proposition Leader](https://jobs.opennash.com/companies/chubb/jobs/99c82743ff941b00d67a/) Chubb · CMX, Mexico ### [Assistant Manager of Value Proposition](https://jobs.opennash.com/companies/metlife/jobs/e6dcc3fb5f9b66d1bac5/) MetLife ### [Market Access Value Proposition Manager In Bogota Bogota Jid 34073](https://jobs.opennash.com/companies/abbvie/jobs/a44c2faaae0afb3dba24/) AbbVie OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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