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First Horizon · Houston, TX

# Banking Center Ops Coordinator

Houston, TX, United States Full-time Finance & Accounting 

Listed on First Horizon’s official careers site. Posted October 26, 2026. Check that it is still open and apply there.
[Apply on First Horizon’s careers site →](https://ibpwjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1609)

[OpenNash Jobs](https://jobs.opennash.com/) / [First Horizon](https://jobs.opennash.com/companies/first-horizon/) / Banking Center Ops Coordinator

## Job description

### ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency
- Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy.
- Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors.
- Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team.
- Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures.
- Mitigate the bank’s risk as outlined in the Compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. Compliance and risk management
- Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
- Lead the Operational Performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions.
- Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing.
- Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Client experience
- Lead the Client Experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolve client issues effectively.
- Ensure an excellent overall client experience by assisting clients with select service needs.
- Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support in order to keep client wait times to a minimum.
- Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service
- Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
- Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Team management
- Maintain workflow and handle scheduling the associates supporting financial transactions.
- Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively.
- Assist in evaluating employee performance and counseling when needed.
- Assist in determining and satisfying training needs and establish performance plans.
- Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
- Assist in conducting meetings to promote sales, product knowledge and client service Perform all other job related duties as assigned

## At a glance
- Posted by the employer: Oct 26, 2026
- First seen by OpenNash: Nov 11, 2026
- Last checked: Nov 11, 2026
- Listed for: 16 days
- Location: Houston, TX, United States
- Employment type: Full-time[Apply on First Horizon’s careers site →](https://ibpwjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/1609)

## Hiring at First Horizon
- Open jobs: 252
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 12, 2026

[All First Horizon jobs](https://jobs.opennash.com/companies/first-horizon/) · [Weekly hiring report](/reports/hiring/)

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