[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All First Citizens Bank (NC) jobs](https://jobs.opennash.com/companies/first-citizens-bank-nc/) · [Search jobs](/search/) First Citizens Bank (NC) · Raleigh, North Carolina # Technology Operations Planning & Delivery Manager (Hybrid) Raleigh, North Carolina Hybrid Full-time Manager or lead Operations Listed on First Citizens Bank (NC)’s official careers site. Posted September 17, 2026. Check that it is still open and apply there. [Apply on First Citizens Bank (NC)’s careers site →](https://external-firstcitizens.icims.com/jobs/34957/login) [OpenNash Jobs](https://jobs.opennash.com/) / [First Citizens Bank (NC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/) / Technology Operations Planning & Delivery Manager (Hybrid) ## Job description ### Overview This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. The IT Planning & Delivery Manager allocates business analyst and technical resources within the Technology Operations organization. This role manages a team responsible for ensuring the effective delivery of operational services, governance activities, reporting, compliance coordination, and strategic initiatives. The IT Planning & Delivery Manager will establish and lead an IT Delivery function focused on operational excellence, operational reporting, risk management, remediation coordination, metrics enablement, and special project delivery. ### Responsibilities & Qualifications IT Planning & Delivery Establishes and manages an IT Delivery function that supports the Infrastructure Engineering and Technology Operations organizations. Plan, prioritize, and coordinate operational initiatives, reporting activities, and special projects. Monitor performance, resource utilization, and delivery outcomes to ensure alignment with business objectives. Drive continuous improvement across IT operational processes and governance activities. Reporting & Executive Communications Lead operational reporting and metrics enablement activities. Liaise with the centralized Technology Metrics and Reporting team to coordinate monthly business risk & compliance reporting activities. Ensure accuracy, timeliness, and consistency of reporting. Risk, Compliance & Remediation Management Lead tracking and reporting for infrastructure vulnerability remediation, end-of-life remediation programs, and ITSM issue remediation efforts. Facilitate risk identification, escalation, and remediation planning across technology teams. Ensure compliance with organizational governance, audit, security, and operational standards. Technical Documentation Oversee technical writing, document management, and knowledge repository maintenance. Make appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Ensure operational, governance, and executive documentation remains accurate and current. Leadership & Team Management Build, lead, coach, and develop a high-performing IT Delivery team. Establish performance expectations, accountability measures, and evaluation of assigned staff. Maximize department achievements by providing professional development. Foster collaboration across infrastructure, technology operations platform, and business organizations. Manage vendor and stakeholder relationships supporting operational initiatives. ### Qualifications Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Applications development, applications analysis or systems engineering ### Preferred Qualifications Previous leadership experience supporting business operations, infrastructure engineering, technology operations or risk & compliance organizations. Knowledge of IT Service Management (ITSM) and IT Asset Management (ITAM) frameworks and operational governance practices. Knowledge of Standard Development Life Cycles such as Agile and Waterfall. Knowledge of systems architecture, infrastructure technologies, and operational management practices. Experience with vulnerability management, risk management, compliance, and audit activities. Experience preparing executive-level presentations and operating review materials. Experience with technical writing and documentation management. ### Skill(s) Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design #LI-JB1 Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at [https://jobs.firstcitizens.com/benefits](https://jobs.firstcitizens.com/benefits). ## At a glance - Posted by the employer: Sep 17, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 30 days - Location: Raleigh, North Carolina - Work arrangement: Hybrid - Employment type: Full-time[Apply on First Citizens Bank (NC)’s careers site →](https://external-firstcitizens.icims.com/jobs/34957/login) ## More jobs at First Citizens Bank (NC) ### [2027 Summer Intern - Enterprise Sourcing (Raleigh, NC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/0eca2f83fc2ca4a81e8b/) Raleigh, North Carolina ### [2027 Summer Intern - External Reporting (Raleigh, NC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/429cc57361ab424bbe21/) Raleigh, North Carolina ### [2027 Summer Intern - General Bank/Business Risk & Controls (Raleigh, NC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/55ce66e1bbbb2cfc97c0/) Raleigh, North Carolina ### [2027 Summer Intern – Wealth (Raleigh, NC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/7692defbf7caa33b2871/) Raleigh, North Carolina ### [Business Systems Analyst II - Clarity (Remote)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/f7bfbab8919a398aec08/) Raleigh, North Carolina ## Similar jobs at other companies ### [(USA) Manager, Technology Operations](https://jobs.opennash.com/companies/walmart/jobs/edf99e357f5d94c48123/) Walmart · United States ### [Technology Operations Consultant](https://jobs.opennash.com/companies/truist/jobs/433eec288451be4301e3/) Truist · Charlotte, North Carolina, USA ### [Project Management & Planning Operations - Level 2](https://jobs.opennash.com/companies/lockheed-martin/jobs/010eae14cb9e30efac0c/) Lockheed Martin · Marietta, GA ### [Project Management & Planning Operations Mgr - L5](https://jobs.opennash.com/companies/lockheed-martin/jobs/3292813d0295e5e4af62/) Lockheed Martin · Arlington, TX ### [Marketing Technology Operations Manager](https://jobs.opennash.com/companies/microsoft/jobs/d1072bd9cd8477fa03ba/) Microsoft · United States, Multiple Locations OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)