[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All First Citizens Bank (NC) jobs](https://jobs.opennash.com/companies/first-citizens-bank-nc/) · [Search jobs](/search/) First Citizens Bank (NC) · Columbia, South Carolina # Bilingual Mortgage Servicing Specialist I Columbia, South Carolina Remote Full-time Listed on First Citizens Bank (NC)’s official careers site. Posted October 6, 2026. Check that it is still open and apply there. [Apply on First Citizens Bank (NC)’s careers site →](https://external-firstcitizens.icims.com/jobs/35876/login) [OpenNash Jobs](https://jobs.opennash.com/) / [First Citizens Bank (NC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/) / Bilingual Mortgage Servicing Specialist I ## Job description ### Overview This position provides front-line service and support for Bank-owned and serviced mortgages. Works directly with clients, associates, and other key stakeholders during the course of daily activities, and may act as a liaison between parties involved in mortgage actions. Performs a variety of servicing tasks which may include payments processing, answering client calls, entering loan set-up packages, facilitating loan satisfactions or releases, and managing insurance policies and real estate tax bills. May verify documentation, track exceptions, and other duties intended to review for accuracy in loan applicant information. Ensures mortgages are appropriately supported and complete to facilitate workflow for the mortgage servicing function of the Bank. - This position is onsite and not a remote position and hours are 9:00 am - 6:00 pm Monday - Friday ### Responsibilities & Qualifications - Business Service - Performs a variety of actions to facilitate daily operations and mortgage servicing for Bank clients, associates, and other relevant parties. Understands loan transaction history to provide resolution for identified issues. ### Mortgage Servicing - May perform some or all of the following duties: Payment Processing - Processes timely and accurate mortgage payments, adjustments, reversals, and changes. ### Client Service - Answers inbound calls from customers, etc. providing resolution or call routing. Receives and processes requests for payoffs by providing payoff quotes, mailing disclosures, and reviewing for accuracy. Ensures that loan documents are properly satisfied and forwarded to the customer or settlement agent within the regulatory timeline. Processes system maintenance such as address and name changes, and verification of mortgage requests. ### Escrow Management - Manages real estate taxes and hazard, flood and private mortgage insurance, including the force-placed insurance process. If appropriate, reviews new and renewed policies to confirm required coverage, updating certificates as necessary. Prepares escrow invoices for payment, reviews vouchers for accuracy, and mails payments to the payee. Manages the electronic data interface (EDI) process for the insurance companies and real estate tax vendor to ensure the Bank servicing system is updated with current information. Researches changes and notifications related to real estate tax bills and insurance policies. Orders coverage and notifies clients for force-placed insurance process. ### Loan Establishment - Sets up new loans for accurate servicing, including construction loans. Verifies interface accuracy and that of loan closing documents. Manages service release of loans to purchasers or investors. ### Coordination - Works closely with clients, associates, and other relevant parties to source necessary information and documentation required for mortgage activities. Coordinates actions within business unit to ensure timely and effective service delivery. ### Position Specific Skills Customer service skills Detail oriented Communication (Written and Verbal) ### Qualifications Minimum Required Education and Experience: High School Diploma or GED and 1 years' experience in Escrow, Client Service, or Mortgage/Bank operations. ### Preferred Qualificaitons Bilingual (Spanish) preferred Additional Information Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at [https://jobs.firstcitizens.com/benefits](https://jobs.firstcitizens.com/benefits). ## At a glance - Posted by the employer: Oct 6, 2026 - First seen by OpenNash: Oct 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 11 days - Location: Columbia, South Carolina - Work arrangement: Remote - Employment type: Full-time[Apply on First Citizens Bank (NC)’s careers site →](https://external-firstcitizens.icims.com/jobs/35876/login) ## More jobs at First Citizens Bank (NC) ### [Mortgage Processor II (Junior Underwriter)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/d06d18c4c5fe6526ed07/) Columbia, South Carolina ### [Mortgage Servicing Specialist - Collateral Specialist](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/59d3c48e638006b2f1ee/) Columbia, South Carolina ### [Mortgage Servicing Specialist I - Escrow Processor](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/60b935eba1fba43c63c6/) Columbia, South Carolina ### [2027 Summer Intern - Mortgage Originations (Columbia, SC)](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/b148eb52db772e562d26/) Columbia, South Carolina ### [Director Business Dev Officer-Cap Equip Finance](https://jobs.opennash.com/companies/first-citizens-bank-nc/jobs/134e63219f6e1d2f8281/) Columbia, South Carolina ## Similar jobs at other companies ### [Bilingual Mortgage Servicing Customer Service Representative](https://jobs.opennash.com/companies/leidos/jobs/2afb27f7a775ffa14c9e/) Leidos · Indianapolis, IN ### [Mortgage Loan Servicing Representative in Kansas City, Missouri, 64106 | Operational at Commerce Bank](https://jobs.opennash.com/companies/commerce-bancshares/jobs/51636089d956d6fcc8c3/) Commerce Bancshares · Kansas City, Missouri ### [Assistant Director, Mortgage Loan Servicing](https://jobs.opennash.com/companies/valley-national-bancorp/jobs/42ab977c4d84aed7c9ef/) Valley National Bancorp · Wayne, New Jersey, United States ### [Mortgage Servicing Representative 1](https://jobs.opennash.com/companies/fnb/jobs/c19526ab5fa5dcc01906/) F.N.B. · Hermitage, PA ### [Product Manager, Mortgage Servicing](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/9ac20f097d585e29132e/) IntercontinentalExchange · Jacksonville, Florida OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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