[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) First Abu Dhabi Bank · Abu Dhabi, United Arab Emirates # Senior Lead, Contact Center Tech (Voice, Video & Chat) - Emiratised Role Abu Dhabi, United Arab Emirates Full-time Manager or lead Customer Support Listed on First Abu Dhabi Bank’s official careers site. Posted October 22, 2026. Check that it is still open and apply there. [Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/1647) [OpenNash Jobs](https://jobs.opennash.com/) / [First Abu Dhabi Bank](https://jobs.opennash.com/companies/first-abu-dhabi-bank/) / Senior Lead, Contact Center Tech (Voice, Video & Chat) - Emiratised Role ## Job description ### General functional responsibilities Provide visionary leadership to cross-functional technology teams, fostering a culture of innovation and agility. Continuously benchmark against industry best practices and emerging technologies to maintain competitive advantage. Ensure robust IT governance, risk management, and compliance with internal and external regulations Foster collaboration with enterprise architecture, security, infrastructure, and other IT domains. Track and report on key scorecards indicators (KPIs) including Audit and RISK items. ### Role specific responsibilities Lead the strategy, design, and delivery of all Contact Center Technology platforms including Voice Video and Chat Ensure seamless integration of Contact Center Technology Platform with core banking systems, digital channels, and customer data platforms. Oversee the modernization and transformation of legacy systems to cloud-native or hybrid architectures. Drive the implementation of omnichannel capabilities to enable consistent and personalized customer interactions. Collaborate with business units to define platform requirements, prioritize enhancements, and deliver value-driven solutions. Core competencies required (Exp Overall: 12+ Years, Banking 8+ Years): Customer Engagement Technology Expertise: Deep knowledge of contact center technologies. ### Omnichannel Integration Ability to design and manage integrated customer journeys across physical and digital touchpoints. ### Platform Architecture & Scalability Experience in building scalable, resilient, and secure Contact Center Technology. ### Vendor & Partner Management Strong experience in managing third-party technology providers and service integrators. ### Leadership & Collaboration Strong leadership, communication, and stakeholder management skills across business and IT functions. ## At a glance - Posted by the employer: Oct 22, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 10 days - Location: Abu Dhabi, United Arab Emirates - Employment type: Full-time[Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/1647) ## More jobs at First Abu Dhabi Bank ### [AVP, Client Service Engineering - GTB Stream](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/6611f6bb582648c79180/) Abu Dhabi, United Arab Emirates ### [AVP, Customer Services - Emiratized](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/0685f5e8eb7a63440f66/) Abu Dhabi, United Arab Emirates ### [Call Center Executive - Emiratized Role](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/920cbfdfe2a8b292904b/) Abu Dhabi, United Arab Emirates ### [Officer, Customer Support - Emiratized Role](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/ba48192709347fd5d93a/) Abu Dhabi, United Arab Emirates ### [AI Enterprise Architect](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/96c43a2d622b0de1ca53/) Abu Dhabi, United Arab Emirates ## Similar jobs at other companies ### [Senior Tech Specialist - Contact Center](https://jobs.opennash.com/companies/bajaj-finserv/jobs/fa0b790fa9edbb50c33f/) Bajaj Finserv · Pune Corporate Office - Mantri ### [Customer Contact Comms Specialist - Voice](https://jobs.opennash.com/companies/accenture/jobs/647974db768bfed75ace/) Accenture ### [Customer Contact Comms Senior Analyst - Voice](https://jobs.opennash.com/companies/accenture/jobs/60db6c64616e02c0a55b/) Accenture ### [Contact Center Shared Services Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0f72d4944b82ef25a3ee/) HSBC Holdings · Bangalore, Karnataka, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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