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First Abu Dhabi Bank · Dubai, United Arab Emirates

# Customer Service Representative - Emiratized Role

Dubai, United Arab Emirates Full-time Customer Support 

Listed on First Abu Dhabi Bank’s official careers site. Posted September 7, 2026. Check that it is still open and apply there.
[Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/80)

[OpenNash Jobs](https://jobs.opennash.com/) / [First Abu Dhabi Bank](https://jobs.opennash.com/companies/first-abu-dhabi-bank/) / Customer Service Representative - Emiratized Role

## Job description

JOB SUMMARY / INTRODUCTION To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end-to-end solutions for better customer service experience. Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues.

### KEY RESPONSIBILITIES

Provide excellent customer service by attending to incoming calls within the quality guidelines. Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.

Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products. Maintains customer records by updating customer history through service requests/complaints and Notes. Maintain confidentiality of the bank’s customers and data. Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations. Attend to special tasks assigned by team leader and Managers.

Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates. Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre. REQUIREMENTS / QUALIFICATIONS High School. 0 – 2 years relevant experience in banking sector. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.

Excellent communication skill in English & Arabic.

### Skills

Customer Service Product Knowledge Quality Focus Problem Solving Documentation Skills Listening Phone Skills Excellent communication skill in English & Arabic.

## At a glance
- Posted by the employer: Sep 7, 2026
- First seen by OpenNash: Aug 21, 2026
- Last checked: Oct 18, 2026
- Listed for: 58 days
- Location: Dubai, United Arab Emirates
- Employment type: Full-time[Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/80)

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