[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All First Abu Dhabi Bank jobs](https://jobs.opennash.com/companies/first-abu-dhabi-bank/) · [Search jobs](/search/) First Abu Dhabi Bank · Abu Dhabi, United Arab Emirates # Specialist - Emiratized Role Abu Dhabi, United Arab Emirates Listed on First Abu Dhabi Bank’s official careers site. Posted September 10, 2026. Check that it is still open and apply there. [Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/2607) [OpenNash Jobs](https://jobs.opennash.com/) / [First Abu Dhabi Bank](https://jobs.opennash.com/companies/first-abu-dhabi-bank/) / Specialist - Emiratized Role ## Job description JOB SUMMARY / INTRODUCTION To support the Area Manager & Relationship Managers to grow their assigned portfolio in defined geographical markets covering service and customer support related activities. ### KEY RESPONSIBILITIES Internal Collaboration Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit. Develops relationships and coordinates with team members and other departments to meet client service expectations. Support implementation of KYC related projects and initiatives. Ensure the Onboarding/KYC team processes cases within agreed TAT / SLA. Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response. Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan. Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals. Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box. Co-ordination with branch for issuance of foreign currency demand drafts / manager’s cheque. Follow up with branch for tracking of requests (in case of direct submission of requests in branch eg: TT requests / any other maintenance request. Customer Acquisition Support Analyses and reviews of new applications and recommends cases in view of prescribed policy. Checks availability and validity of supporting ID and legal documents, verifies attestation of original documents, applications, employment and contact point. Does the data entry in relevant on boarding system. Reviews and conducts any required rework (due to pricing / condition changes or validation of old approval) and recommends case to the line manager. Develop monthly performance reports and other ad hoc reports requested by the line manager. Customer Service Support Supports assigned team in opening of new accounts for customers and coordinates. Works closely with the assigned team on day-to-day relationship management activities and ensure offering high-quality services according to the bank's standards. Audits and reviews original documents and assure that they are filled and saved. Ensures all regulatory, audit and compliance requirements are in place, and all the internal controls are in order to maintain highest standards of operational efficiency minimize the operational losses and reduce the number of near misses. Formulate & manage end to end process for all customer communication. Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders. Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience. Evaluate Existing Business Processes & propose Process Improvements. Creates processes and integrates voice of the customer insights into cross-functional action plans. Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues. REQUIREMENTS / QUALIFICATIONS Graduate with at least 3 years relevant local market knowledge in retail banking product and services. Sound compliance, ops or product or sales governance background. Customer obsessed, change focused pragmatist. Good communication & interpersonal skills. Process excellence. Customer experience. ### Skills Process excellence. Customer experience. Good communication & interpersonal skills. ## At a glance - Posted by the employer: Sep 10, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 38 days - Location: Abu Dhabi, United Arab Emirates[Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/2607) ## More jobs at First Abu Dhabi Bank ### [AI Enterprise Architect](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/96c43a2d622b0de1ca53/) Abu Dhabi, United Arab Emirates ### [AVP & Lead, CAD International](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/d54467657a1067ea6668/) Abu Dhabi, United Arab Emirates ### [AVP & Lead, Documentation Support CBG & IB](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/f150b4676788d7c267dc/) Abu Dhabi, United Arab Emirates ### [AVP, Events & Sponsorship (Al Ain-Emiratized role)](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/c8993a238a3661212e7b/) Abu Dhabi, United Arab Emirates ### [ED & Head of Cross-Border Payments​](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/682f6eef503d1a3d0c64/) Abu Dhabi, United Arab Emirates ## Similar jobs at other companies ### [Sr. Manager/Board Affairs & Governance (Emiratized role)](https://jobs.opennash.com/companies/etisalat/jobs/23f7cbf40338049128be/) Etisalat · Abu Dhabi, United Arab Emirates ### [Specialist/Fraud Management (Emiratized role)](https://jobs.opennash.com/companies/etisalat/jobs/3eff50cad734ec89d0bd/) Etisalat · Dubai, United Arab Emirates ### [Refit Operative - National Role](https://jobs.opennash.com/companies/tesco/jobs/7403b8ec8148393a8b75/) Tesco ### [Treasury Analyst Multilevel Role](https://jobs.opennash.com/companies/fedex/jobs/817dac44f29dcfd3043f/) FedEx ### [SAP GRC Role Designer-VOIS](https://jobs.opennash.com/companies/vodafone/jobs/feb9cef502e754e81af6/) Vodafone · Pune, Maharashtra, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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