[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) First Abu Dhabi Bank · Abu Dhabi, United Arab Emirates # AVP, Customer Services - Emiratized Abu Dhabi, United Arab Emirates Full-time Customer Support Listed on First Abu Dhabi Bank’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/3044) [OpenNash Jobs](https://jobs.opennash.com/) / [First Abu Dhabi Bank](https://jobs.opennash.com/companies/first-abu-dhabi-bank/) / AVP, Customer Services - Emiratized ## Job description JOB SUMMARY / INTRODUCTION The AVP, Customer Services role is responsible for the management of Middle Office & Client Services within Global Private Banking, Brokerage, and FAB Securities, supporting the Middle Office & Client Services team and operating within Group policies, organizational governance frameworks, and the approved authorization matrix. ### KEY RESPONSIBILITIES Support the MO & CS team individually and collectively toward improved performance/quality. Identify and prioritize problems and solve them promptly and effectively. Regulate on all matters related to policy and procedures. Supervise the entire Middle Office & Client Services teams across in FABS Dubai Branch. Proactively suggest and carry out corrective measures where appropriate. Support both internal and external audits by fulfilling all of their demands and providing any client-related paperwork that is required. Consult with and support the Regulator (SCA) with any client-related needs and paperwork that is needed. Oversee the institutional desk for client services and middle office to guarantee that policies and procedures are followed appropriately throughout FABS. REQUIREMENTS / QUALIFICATIONS A business administration bachelor graduate with thorough knowledge of the procedures in the share market, operations processes and computer system in place. ### Five (10+) years’ experience in financial services industry (Brokerage, Equity, Investment and Financial markets). Possesses an in-depth understanding of SCA and markets rules and regulations. Must possess extensive experience within an analytical role. Must have the ability to raise and escalate critical issues to ensure that a solid action plan is developed to resolve daily operational issues / problems. Ability to plan out and prioritize work, accurately manage and communicate status and meet agreed upon schedule/deadlines. Strong working knowledge of local markets products and services. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 3 days - Location: Abu Dhabi, United Arab Emirates - Employment type: Full-time[Apply on First Abu Dhabi Bank’s careers site →](https://ehjd.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/fabCareers/job/3044) ## More jobs at First Abu Dhabi Bank ### [AVP, Client Service Engineering - GTB Stream](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/6611f6bb582648c79180/) Abu Dhabi, United Arab Emirates ### [Call Center Executive - Emiratized Role](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/920cbfdfe2a8b292904b/) Abu Dhabi, United Arab Emirates ### [Officer, Customer Support - Emiratized Role](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/ba48192709347fd5d93a/) Abu Dhabi, United Arab Emirates ### [Senior Lead, Contact Center Tech (Voice, Video & Chat) - Emiratised Role](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/af4f6b44206ffa6e5b9b/) Abu Dhabi, United Arab Emirates ### [AI Enterprise Architect](https://jobs.opennash.com/companies/first-abu-dhabi-bank/jobs/96c43a2d622b0de1ca53/) Abu Dhabi, United Arab Emirates ## Similar jobs at other companies ### [CC Digital Services_SW 2_Deutsche Bank_Backend Engineer_AVP](https://jobs.opennash.com/companies/ntt/jobs/7407174e42fedc624094/) NTT · Bucuresti, Romania ### [AVP - Ops Risk and Control - Underwriting Services GSC Process Management](https://jobs.opennash.com/companies/hsbc-holdings/jobs/8ac5ddd312c9aa92abca/) HSBC Holdings · Quezon, National Capital Region, Philippines ### [AVP/ VP, Client Services Manager, Customer Service Hub (CSH), Group COO](https://jobs.opennash.com/companies/dbs/jobs/0c29e25c6b185f54ff9c/) DBS · Singapore - East ### [Manager, Customer Services - Asset Management Services (AMS)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/9a9cf047e289192abafa/) Thermo Fisher Scientific · Budapest, Hungary ### [Customer Services Professional](https://jobs.opennash.com/companies/siemens/jobs/02f5ed1b4e35ce50d16f/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.