[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Fidelity National Information (FIS) jobs](https://jobs.opennash.com/companies/fidelity-national-information-fis/) · [Search jobs](/search/) Fidelity National Information (FIS) # Associate II, BPS Operations Processing I Park, Udyog Vihar, Phase -IV, Gurugram-, Haryāna, India Operations Listed on Fidelity National Information (FIS)’s official careers site. Posted October 9, 2026. Check that it is still open and apply there. [Apply on Fidelity National Information (FIS)’s careers site →](https://careers.fisglobal.com/us/en/job/FIGLUSJR0309511EXTERNAL/Associate-II-BPS-Operations-Processing) [OpenNash Jobs](https://jobs.opennash.com/) / [Fidelity National Information (FIS)](https://jobs.opennash.com/companies/fidelity-national-information-fis/) / Associate II, BPS Operations Processing ## Job description ### Position Type Full time Type Of Hire: Experienced (relevant combo of work and education) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. ### Job Description Summary Process cardholder/merchant dispute transactions within Visa/MasterCard and federal rules and regulations. ### About the team It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions! ### What you will be doing Learns or remains current on Visa and MasterCard rules and regulations, federal and state regulations and internal procedures that affect chargeback dispute processing. Handles all aspects of the dispute process in compliance with Visa/MasterCard, federal and state rules and regulations. Reviews, researches and initiates the resolution of dispute inquiries from cardholders, financial institutions, merchants and internal departments. Disputes that are not processed efficiently and effectively can result in financial loss for FIS and/or merchants. Ensures compliance with federal and state regulations in resolving billing errors. Responds to telephone inquiries from cardholders, financial institutions and merchants regarding disputes. When unable to resolve the problem in a reasonable amount of time, escalates to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge. Handles/resolves non-posted items, retrieval projects and authorization chargeback’s. Meets the standards of the job, such as quality standards and adherence to schedule. Other related duties assigned as needed. What you will bring Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations. Knowledge of processes and procedures that affect credit, debit and pre-paid debit dispute processing. Excellent customer service skills that build high levels of customer satisfaction. Effective verbal and written communication skills. Computer navigation and operation skills. Detail-oriented with good organizational skills. Ability to manage multiple tasks. Ability to work both independently and in a team environment. Ability to maintain confidentiality. ### Educational Qualification - Any Graduation ### Mode of Study - Full Time/Distance Education ### Employment Mode - Full Time ### Job Location - Gurgaon, India What we offer you: A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities – FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunities With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass ## At a glance - Posted by the employer: Oct 9, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 10 days - Location: I Park, Udyog Vihar, Phase -IV, Gurugram-, Haryāna, India[Apply on Fidelity National Information (FIS)’s careers site →](https://careers.fisglobal.com/us/en/job/FIGLUSJR0309511EXTERNAL/Associate-II-BPS-Operations-Processing) ## More jobs at Fidelity National Information (FIS) ### [Analyst Sr Lead, Business Systems Analysis](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/f3181683e33d45388722/) I Park, Udyog Vihar, Phase -IV, Gurugram-, Haryāna, India ### [Analyst Senior, Financial Planning & Analysis (Invoice Billing)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/3115bb4f978a06804c5a/) I Park, Udyog Vihar, Phase -IV, Gurugram-, Haryāna, India ### [Associate II, BPS Client Service & Support](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/2e96d20ce75297202453/) I Park, Udyog Vihar, Phase -IV, Gurugram-, Haryāna, India ### [Associate II, Client Contact](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/22cf248d8edca8109713/) I Park, Udyog Vihar, Phase -IV, Gurugram-, Haryāna, India ## Similar jobs at other companies ### [Seeds Processing Plant Operations Manager](https://jobs.opennash.com/companies/basf/jobs/be148a59819c21b377ab/) BASF · ${htmlLocations} ### [Repair Technician I in Northampton, Northamptonshire, United Kingdom | Processing Operations at STERIS Corporation](https://jobs.opennash.com/companies/steris/jobs/8020d5345cdc478618ed/) Steris · Northampton, Northamptonshire, United Kingdom ### [FLO Processing Shift](https://jobs.opennash.com/companies/grasim-industries/jobs/1c4f61bc47b59e06102e/) Grasim Industries · Maharashtra ### [Cash and Trade Processing Analyst](https://jobs.opennash.com/companies/citigroup/jobs/370c5d86ad43997e6839/) Citigroup · Almaty Kazakhstan ### [Invoice Processing Analyst - Hebrew speaker](https://jobs.opennash.com/companies/citigroup/jobs/73c2a20fb8b2ded86702/) Citigroup · Budapest Hungary OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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